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Coca-Cola CompanyCC

Advisor, Technical Advisor

The Coca-Cola Company is a multinational beverage corporation founded in 1892, best known for its flagship product Coca-Cola. It has since grown into a total beverage company with a portfolio of over 200 brands sold worldwide.

Coca-Cola Company

Employee count: 5000+

Salary: 64k-76k USD

United States only

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Job Description Summary: The Advisor, Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for fountain dispensers, vending and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature.

Requirements

  • Troubleshoot Equipment issues (e.g., Freestyle; Legacy, coffee, McDonald’s, etc.) via telephone/video to minimize customer downtime and reduce/avoid service expenses.
  • Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools (e.g., laptop, NOCTIS, etc.)
  • Creates/maintains cases, work orders, records, logs, and other written or computer-based documents according to established procedures.
  • Documents all information relating to customer support issues in Salesforce (Thirsty).
  • Assists in the development of specific technical and training documentation.
  • Assists other technicians in the repair and maintenance of equipment.
  • Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and quality procedures.
  • Researches and resolves issues for customers, business partners, and Company associates to expedite service, installations, or orders using information systems (e.g., Thirsty, Genesys, Freestyle support systems, etc.)

Benefits

  • Full range of medical, financial, and/or other benefits, dependent on the position
  • Annual Incentive Reference Value Percentage: 7.5

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 64k-76k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Coca-Cola Company

Learn more about Coca-Cola Company and their company culture.

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The journey of The Coca-Cola Company began on a spring day in Atlanta, Georgia, in 1886. Dr. John Stith Pemberton, a local pharmacist with a penchant for chemistry, concocted a fragrant, caramel-colored syrup in a three-legged brass pot in his backyard. Originally marketed as a temperance drink and intended as a patent medicine, he carried a jug of this new creation down the street to Jacobs' Pharmacy. Here, it was mixed with carbonated water and sold for five cents a glass. It was Pemberton's bookkeeper, Frank M. Robinson, who suggested the name 'Coca-Cola,' believing that the two 'C's would look well in advertising. He also penned the now-famous flowing script of the Coca-Cola logo. In its first year, sales averaged a modest nine servings per day. Little did Pemberton know that his simple invention would one day become one of the world's most recognizable symbols.

Sadly, Pemberton passed away in 1888 without realizing the full potential of his creation. The rights to his business were gradually acquired by an Atlanta businessman named Asa Griggs Candler. A marketing genius, Candler incorporated The Coca-Cola Company in 1892 and laid the groundwork for its global expansion. Through innovative advertising and distribution strategies, such as couponing for free samples and branding everyday items like clocks and calendars, Candler propelled Coca-Cola's popularity. By 1895, the beverage was being sold in every state in the union. The company's trajectory was further revolutionized in 1899 when two lawyers, Benjamin F. Thomas and Joseph B. Whitehead, secured the exclusive rights to bottle and sell Coca-Cola for the nominal sum of one dollar. This bottling system, which allowed independent bottlers to produce and distribute the drink, became a cornerstone of the company's business model, enabling it to scale at an unprecedented rate and quench the thirst of a growing global population. From these humble beginnings, The Coca-Cola Company has evolved into a total beverage company, offering hundreds of brands to people in more than 200 countries and territories, truly refreshing the world and making a difference.

Tech stack

Learn about the tools and technologies that Coca-Cola Company uses to build, market, and sell its products.

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Coca-Cola Company employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Coca-Cola Company.

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Paid Sick Days

Paid leave for illness.

Life Insurance

Company-provided life insurance.

Vision Insurance

Vision care benefits for employees.

Paid Holidays

Paid time off for national holidays.

View Coca-Cola Company's employee benefits
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Coca-Cola Company

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Coca-Cola Company hiring Advisor, Technical Advisor • Remote (Work from Home) | Himalayas