General Manager

JLL empowers employees to shape a brighter way in real estate by combining world-class services, advisory, and technology. As a General Manager, you will oversee property management services, ensuring smooth operations and high employee morale. This role requires 7-8 years of experience in the facility industry or real estate, with a degree or diploma in a relevant field.

Requirements

• Responsible for overall performance of Site operation.
• Co-ordinate with Building Manager, Soft service Manager, Security Manager, Engineers and other HODs for an excellent Occupants relationship with respect to request/ complaints and Occupant’s satisfaction.
• To coordinate events, address issues of Occupants well in time and ensure Occupants retention.
• To coordinate and associate closely with leasing to enhance Occupancy
• Direct the budgeting process for all Operational and Capital expenditure & renovations.
• Develop systems and procedures that ensure safety of team members, employees, plant, machinery and property.
• Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.
• Recruitment and Performance Appraisal/ Management of the staff in the department.
• Develop & Implement the annual plan using customers and management inputs framework, linking the department’s objectives to the unit’s overall strategy.
• Monitor energy consumption and design methods for conservation and optimization of energy.
• Ensure that all the HK, Security, Finance and Engineering & maintenance activities/systems are adhered to the standards/efficiency/productivity levels that have been set for the unit.
• Recommend changes in processes, materials and equipment, in order to enhance service levels and improve the operational efficiency.
• Responsible for maintaining the physical plant that includes capital improvements and continuing renovations of the property. Maintain the fire safety system through regular inspection and physical check.
• Coordinate closely with finance to achieve P&L target for collection and remain below with target expenses.
• Coordinate with Procurement for getting the POs issued on time and Finance for releasing Payments.
• Be responsible to head of Operation for reporting on site performances

Benefits

• Competitive pay and benefits package
• Dedicated Total Rewards Program
• Entrepreneurial and inclusive work environment