Knowledge & Content Specialist

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Overview

We are seeking a skilled Knowledge & Content Specialist to join our team and enhance our knowledge base. The ideal candidate will specialize in rewriting and organizing Standard Operating Procedures (SOPs), Processes, and How-To guides to ensure clarity, accessibility, and user-friendliness. This role requires a meticulous approach to documentation, a deep understanding of technical and process documentation, and the ability to communicate complex information in a simple, understandable manner.

Responsibilities

• Rewrite and standardize SOPs, Processes, and How-To documents to improve readability and comprehension.
• Collaborate with subject matter experts (SMEs) to gather information on processes and procedures.
• Ensure all documentation meets company standards and adheres to best practices in technical writing.
• Manage the documentation lifecycle, including review, revision, and update of existing materials.
• Utilize documentation tools and software to create a structured and searchable knowledge base.
• Assist in the development and implementation of documentation style guides and templates.

Skills and Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• Excellent attention to detail and the ability to create clear and concise documentation.
• Proven track record of improving team accuracy, efficiency, and performance.
• Strong analytical and problem-solving skills, with the ability to proactively identify and address issues.
• Effective communication and collaboration skills, including the ability to work with cross-functional teams.
• Familiarity with legal and compliance considerations related to document operations.
• Proficiency in using knowledge base software and tools.
• Prior experience in process improvement initiatives is a plus

Background Traits:

• Analytical thinker with the ability to understand and dissect complex processes.
• Self-starter who can work independently but also collaborates well in a team environment.
• Excellent problem-solving skills and the ability to adapt to changing requirements.
• Passion for continuous learning and staying up-to-date with the latest industry trends and documentation technologies.
• Experience in the specific industry relevant to the company can be beneficial but is not mandatory.

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection.