United States onlyClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider. The company is looking for a Customer Experience Operations Supervisor to lead and develop a team of Customer Support Representatives. The role involves supervising team performance, providing coaching and training, and ensuring compliance with company procedures.
Requirements
- 2+ years of successful leadership experience
- Strong workforce management skills
- Ability to problem solve with limited information
- Strong computer skills and knowledge of basic telephone technology
- Good organizational skills and attention to detail
- Good interpersonal and active listening skills
- Exceptional customer service skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
Serbia only