Technical Integration Analyst

About us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.

But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.

About you

You’ll be joining the API Integration Team as a Technical Integration Analyst. Reporting to the API Integration Manager, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.

The focus of this role is to help our customers understand our API capability and support their integration with our products through their onboarding journey and beyond. You will interact with clients and cross-functional teams across the business to deliver and perform daily tasks with the opportunity to be involved in multiple projects to contribute to the exceptional customer experience the team provides.

And you’ll be joining the #14 fastest-growing tech company in the UK, according to Deloitte Fast 50.

You will be

• Leading and supporting customers through their API integration
• Identifying and resolving issues during the integration process
• Regularly communicating with Customers and internal stakeholders
• Enabling a culture of continuous improvement of our processes

Requirements

What we are looking for

The ideal candidate will have had some previous experience of supporting customer integration activities and be eager to learn and develop more in this area. Further, the ideal candidate will have had some experience working within customer servicing, be that either internal teams or external customers themselves, and have a passion for delivering excellent experiences for a wide range of stakeholders.

• Experience in providing customer-centric servicing
• Experience in providing operational support to internal and external stakeholders
• Strong attention to detail and accuracy
• Strong analytical, organisational, and interpersonal skills
• Strong work ethic and team player mentality
• Delivery focused and highly self-motivated with a can-do attitude
• Ability to prioritise and work on multiple items concurrently
• Keen to embrace API technology and have an agile mindset
• Committed to delivering excellent interactions and outcomes both internally and externally
• Curious and keen to learn and apply new skills
• Able to creatively resolve issues and problems
• Able to work collaboratively and proactively with customers and colleagues to resolve issues / problems
• Ability to communicate technical subjects or problems to a wide range of audiences

Desirable but not essential experience

• Exposure to RESTful APIs and API integration journeys
• Knowledge of support management technologies i.e. Freshdesk, Zendesk
• Knowledge of or exposure to API technologies, such as, Postman, SQL, JSON
• Knowledge or exposure to UK Payment schemes, FX, and international/cross border payments

Benefits

About what we offer

• At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments, in partnership with their line manager
• Spacious and well-equipped new offices in London and Bristol
• 27 days annual leave per year, plus flexible bank holidays
• The option to work outside of the UK for up to 30 days per year
• Regular company-wide socials
• Take a couple of days per year to volunteer with your chosen charity to do something bigger than ClearBank
• Private healthcare through Healix and discounted Bupa dental cover, with employee healthy living perks and discounts through YuLife
• Enhanced family-friendly leave
• Plus, you’ll have the opportunity to join an innovative team that’s building a bank fit for the future! 🚀

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV, you confirm that you can demonstrate you have the right to work in the UK. Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time. By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage, and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.