Customer Home Experience Executive x2

Location: Home Based Bristol/Plymouth covering the South West region and Home Based East covering the East and Central regions

Salary: National - £34,869 - £43,586 / London - £37,854 - £47,319 per annum

Hours: 36 per week

Contract Type: x1 Permanent (East region) and x1 15 Month Fixed Term Contract (South West region)

About the role

We're looking for two Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home.

This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer's new home.

We'll look to you to provide a best-in-class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes.

You'll make sure homes meet the highest standards and deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home, and you'll be responsible for creating high quality Home User Guides for each new home.

You'll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously resolve any issues they may have, ensuring their experience of key collection, handover and their first few months in their new home enjoyable and memorable.

What we're looking for

We're looking for someone with experience providing customer service support to customers purchasing new build homes, ensuring they receive clear communication and assistance throughout their journey.

You'll be experienced in carrying out snagging inspections and defect management in line with National House Building Council (NHBC) standards and have knowledge of other warranty providers within the housing industry.

A strong track record of delivering high levels of customer satisfaction by responding efficiently to customer needs and resolving issues professionally is also essential.

We're looking for someone passionate about driving excellent customer service and creating positive customer experiences at every stage of the process.

In addition, you'll be proficient in Microsoft Office packages, including Word, Excel, and PowerPoint, and confident using CRM systems to manage customer information, track communications, and support efficient workflow management.

If you've delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities then get in touch today!

If this sounds like an opportunity for you, please review the full role profile and behaviours on our careers page before applying.

Benefits

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

At Clarion Housing Group, we support the responsible use of AI.

Closing date and interviews

Closing Date: Tuesday 2nd June 2026 at midnight.

Interviews will be held: the w/c 22nd June 2026.

Working arrangements

This is a home-based role with regular travel across the South, East and Central regions.

You'll be required to work from the office one day per week, but this is dependent on site work requirements.

If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.

• You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.
• You are required to reside in England or Wales for the duration of your employment.
• This vacancy may close without notice.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.