Training Manager

Your Key Responsibilities as a Training Manager:

• Lead the development and execution of robust training strategies, curricula and materials tailored to the unique needs of our call center environment
• Collaborate with key stakeholders to identify training priorities, objectives, and learning outcomes
• Oversee the onboarding process for new hires, designing and delivering engaging orientation sessions to introduce them to company policies, procedures, systems, and culture
• Provide ongoing support and guidance to ensure seamless integration into their roles
• Identify skill gaps and training needs through performance assessments, quality evaluations and feedback mechanisms.
• Design and facilitate targeted training sessions focused on enhancing communication skills, customer service techniques, product knowledge, and technical competencies.
• Partner with operations and product teams to develop and deliver comprehensive training on products, services, and operational processes
• Ensure that employees are equipped with the necessary knowledge and tools to effectively address customer inquiries and resolve issues
• Stay abreast of technological advancements and innovative training tools to enhance the effectiveness and efficiency of training delivery
• Leverage learning management systems (LMS), e-learning modules, simulations, and other digital platforms to create engaging and interactive learning experiences
• Provide individual coaching and feedback to employees to support their professional growth and development
• Conduct regular performance evaluations, setting clear goals and objectives, and tracking progress towards attainment
• Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of training initiatives
• Analyze training outcomes and feedback to identify areas for improvement and refine training strategies and content accordingly
• Inspire and motivate a team of training specialists and facilitators, fostering a culture of continuous learning, collaboration and excellence
• Provide mentorship, guidance, and professional development opportunities to empower team members to reach their full potential

Requirements

Must Haves Qualities & Talents:

• Bachelor's degree in Education, Human Resources, Business Administration, or related field. Master's degree preferred
• Proven experience in training and development roles
• Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques
• Proficiency in learning management systems (LMS) and e-learning authoring tools
• Exceptional communication and presentation skills, with the ability to convey complex concepts in a clear and engaging manner
• Leadership qualities with the ability to inspire, motivate, and empower teams to achieve common goals
• Analytical mindset with strong problem-solving skills and the ability to leverage data insights to drive decision-making

What We Offer:

At Digi Belgium you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees. We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market. Next to this, we also offer a wide range of benefits, including:

• Dynamic Work Environment: Dive into the bustling world of telecom at our startup! Expect a workplace that thrives on challenges and growth opportunities.

• Competitive Compensation: Enjoy a rewarding package including competitive salary, meal vouchers (€8/day), eco vouchers & health insurance

• Permanent Contract: Secure your future with us – enjoy the stability of a permanent contract.

• Company Car : Zip around town with ease in your company car, complete with a fuel card.

• Invest in Yourself: We provide ample resources for your personal and professional development. Use our generous budget to level up your skills and become even more awesome.

• Contemporary Workspace: Immerse yourself in a cutting-edge office environment where innovation and collaboration reign supreme. Our central locations in Oostkamp and Brussels ensure easy accessibility.

• Extra Time Off: Work hard and reap the rewards! Enjoy an extra 12 days off per year for full-time employees, making those 40-hour weeks fly by.

• Foodie WhatsApp Group and Random Treats: Join our foodie WhatsApp group for weekly fry-day orders and discover random treats like cake or pretzels in the kitchen. It's the perfect place for epic foodie adventures

Embark on a rewarding career journey and become a catalyst for growth and excellence in our commercial team. If you're passionate about empowering individuals to reach their full potential, apply now and unleash your talent as a Training Manager!