United States onlyAs the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
As a Senior Leader in IT Architecture, reporting to the VP of Enterprise Architecture, you will play a pivotal role in understanding customer requirements, designing scalable and efficient Sales Process Solutions, leveraging Salesforce and it’s ecosystem of sytems, tools and processes, and driving the implementation of innovative solutions that enhance sales effectiveness and revenue growth. Collaborating with cross-functional teams, you will deliver impactful outcomes aligned with business objectives and enterprise standards.
How You Will Contribute:
- Requirements Analysis: Gather and analyze customer requirements to translate them into scalable and efficient Sales solutions. Expertise in other post sales - downstream process areas a plus.
- Solution Design: Architect end-to-end Salesforce and related Sales solutions, covering lead management, opportunity tracking, account management, and sales forecasting that align with enterprise standards and business needs.
- Stakeholder Communication: Collaborate with sales teams to identify pain points, propose innovative solutions, and translate technical details into business terms. Work closely with cross-functional teams to ensure successful project delivery that meets customer expectations.
- Solution Support: Lead the implementation of Sales solutions, including configuration, customization, proof-of-concepts, and integration with other systems, ensuring compliance and performance requirements are met. Provide technical guidance to development teams and ensure adherence to best practices.
- Testing & Documentation: Conduct system testing and assist with user acceptance testing to ensure quality and reliability. Create technical documentation and training materials for customers and internal teams.
- Trusted Advisor: Act as a trusted advisor to customers, providing guidance on Salesforce Sales solutions and industry best practices.
- Continuous Improvement: Stay updated with the latest Sales Cloud features, releases, and best practices to ensure solutions remain cutting-edge and effective.
The Must Haves:
- Bachelor’s degree in Computer Science, Information Systems, or a related field with 5+ years of experience as a Salesforce Solutions Architect or similar role, with a strong focus on Sales solutions.
- Extensive Business and Stakeholder facing experience, honing in on business problems and the ability to translate them into working systems, tools, and process changes.
- Strong working knowledge of enterprise business processes – lead to opportunity, opportunity to order, order to cash etc.
- Extensive experience designing and implementing end-to-end Salesforce Sales solutions, including lead management, opportunity tracking, account management, and sales forecasting.
- Deep knowledge of Salesforce Sales Cloud features, including reports, dashboards, sales automation, and flows.
- Proficiency in Salesforce Lightning, Apex, Visualforce, and other development tools.
- Familiarity with CRM, marketing automation, and quoting tools integration with Salesforce.
- Excellent problem-solving and analytical skills, with the ability to translate complex requirements into practical business solutions.
- Strong communication and interpersonal skills for effective collaboration with cross-functional teams and customers.
- Salesforce certifications such as Certified Technical Architect (CTA) or Certified Application Architect (CAA) are highly desirable.
- Proven track record of successful Salesforce Sales solution implementations and customer satisfaction.
The Assets:
- Master’s degree is a plus
- Experience with Marketo, Adobe Experience Platform, PowerBI, quoting tools, Revenue Cloud, bid tools, Oracle, JIRA, Snowflake, HighSpot, Totango, and other related technologies.
Pay Range:
The annual pay range for this position in Canada is 128,000 - 198,000 CAD
The annual pay range for this position in US is $141,700 - 226,300
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Canada only
