Humbly Confident Onboarding Specialist

About Us and Why We're Hiring

We're ChiroCat, and we build cloud-based chiropractic software that practices across the United States love and trust. From the first patient interactions with digital intake forms to the final insurance processing and post-visit communication, our system supports doctors and their staff every step of the way. We’re modernizing the chiropractic software space in big ways, but much more importantly, we’re bettering the lives of our doctors, their team members, and especially their patients.

The bottom line: we LOVE to help people who help people. And that’s where you come in!

Our customer base is growing, and we need someone who can turn the stress of switching EHRs into confidence and momentum. We're seeking an Onboarding Specialist to coordinate go-lives, schedule data imports, deliver training, and ensure every new practice starts strong. This role is equal parts teacher, project coordinator, and trusted guide.

What We're Looking For

Requirements

For this role, you must:

• Have at least 3 years of hands-on experience as a medical biller in a chiropractic environment (reading and reconciling ERAs/EOBs, working denials and appeals, managing AR aging and collections follow-up, etc.)
• Have demonstrable experience working in chiropractic practice workflows—front desk, office management, charting, or similar roles that expose you to how practices operate day-to-day
• Have experience with EHR/EMR systems and understand how practices use them day-to-day
• Have experience with healthcare software implementation, chiropractic office operations, or B2B SaaS onboarding
• Be a natural teacher who can break down complex concepts for learners at different skill levels
• Demonstrate strong project coordination skills—you keep multiple go-lives organized without dropping balls
• Be a thoughtful communicator in written and spoken forms—it's an art you enjoy improving!
• Stay calm under pressure and help anxious customers feel confident during transitions
• Love to grow through self-improvement and personal development
• Live within the United States and be authorized to work here permanently without sponsorship

Preferred Qualifications

These aren't required, but will help you stand out:

• Experience with ChiroCat as a user or administrator
• Background in training curriculum development, knowledge management, or learning principles
• Familiarity with data migration processes and quality assurance
• Experience managing multiple concurrent implementation projects

OK, you know who we’re looking for. Next, let’s talk about life at ChiroCat, and then we’ll go deeper on the specifics of the role.

Life at ChiroCat

ChiroCat started with a simple mission: Empowering caregivers to transform lives through tools they trust. In an industry dominated by big conglomerates or funding-dependent startups, we're privately owned and stable—which means we can run our business as we choose. Our culture is built on genuine care for our customers, each other, and the meaningful work we do.

How You'll Work at ChiroCat

Work from (Almost) Anywhere
We're based in southern Utah, but most of our team works remotely. For this role, we're only considering US-based candidates. Bonus points if you're near Utah, but anywhere in the U.S. works great!

Balanced Work, Balanced Life
We work a standard 40-hour week and are fans of real vacations where you're not tied to your laptop or phone. We're in this for the long haul and want you rested and focused. We mostly work standard business hours in our local time zone.

Take Vacation (Seriously)
Most team members take three to four weeks per year. We'll look forward to seeing pictures in our team chat!

Great Benefits
We offer fantastic health, dental, and vision insurance, with 100% of the premium covered for you and affordable rates for dependents. This is a salaried role, with a compensation range of $55k-$75k+ a year, depending on experience.

You’ll Make a Real Impact

This role will have an incredible impact on the lives of our doctors and staff, not to mention the patients they serve. You’ll be instrumental in their success. ChiroCat is the core of their business and their ability to serve patients, so their success with ChiroCat has far-reaching implications. You’ll also be joining a small team and will have a big impact on not only the Customer Experience team here, but on our company as a whole.

and Do it with Great People

We're firm believers that the foundation of success is building a great team. You’ll be joining a team full of truly exceptional people. The kind you’ll be excited to work with and learn to care about. People who get stuff done. That are genuine to their core. Who hold humility and confidence equally well at the same time. Who support each other and care deeply about our customers. It’s a strong culture that’s apparent the moment you walk through the [digital] door. And we can’t wait to see how you’ll make us even better.

If this sounds like your ideal environment, read on because now we’ll dig into the role itself.

What You'll Do at ChiroCat

At ChiroCat, onboarding isn't just implementation—it's the foundation of every customer relationship. As an Onboarding Specialist, you'll guide practices from their old system to ChiroCat with confidence and care. You'll coordinate data imports, deliver training sessions, manage go-live timelines, and ensure practices feel supported through every step. You'll identify blockers to our customers' success, step in where necessary, coordinate with other departments, and remove roadblocks. This role reports to the Head of Support, and you'll grow through hands-on experience with diverse practice types and implementation scenarios.

A typical week might include:

• Go-live management: Leading practices through kick-off calls, training courses, and their first day on ChiroCat, being available for real-time questions, troubleshooting unexpected issues, and helping teams feel confident in their new workflows
• Training delivery: Conducting one-on-one or group training sessions on scheduling, billing, documentation, and practice management features—adapting to each practice's learning style and priorities
• Inbox management: Our onboarding customers sometimes reach out with a question via email or phone. You'll help answer incoming questions from our new customers so they can move quickly toward success.
• Data import coordination: Working with practices to gather data from previous systems, coordinating with our technical team on imports, reviewing imported data for accuracy, and helping customers understand any adjustments needed
• Building customer charts, intakes, etc.: While not always necessary, we often help practices get the most value from our product during onboarding
• Project management: Tracking multiple onboarding timelines, sending reminders about upcoming milestones, coordinating with internal teams, and keeping everything moving smoothly
• Documentation and resources: Creating training materials, updating onboarding guides, recording video tutorials, and building resources that help practices succeed independently
• Post-launch support: Following up after go-live to address questions, identify additional training needs, and ensure smooth handoff to the support team

You're the right fit if you:

• Explain complex software and billing concepts in ways that make people say, "oh, that makes sense!"
• You run toward questions and uncertainties, rather than ignore or neglect them
• Stay organized across multiple concurrent implementations without losing track of details
• You know how to chase down solutions; you seek help, advice, or fixes from the necessary people
• Build rapport quickly and help nervous customers feel at ease during stressful transitions
• Adapt your teaching style based on who you're working with—front desk staff need different approaches than practice owners
• Anticipate common questions and proactively address them before they become problems
• Take ownership of onboarding from kick-off to go-live, start to finish, and measure your success by customer confidence
• Learn continuously and seek feedback that makes your training better
• Balance empathy with efficiency—you care deeply but also keep projects moving forward

Ready to Apply?

What to Include (in PDF format, please):

1) Your resume

2) A cover letter:

• Page 1: Skip the formal stuff and help us get to know you. Explain why you're interested and why you'd be great. Include the word "momentum" somewhere (we want to make sure you're real and read this whole thing).
• Page 2: Answer this in 1-2 paragraphs: "Describe a time you helped someone learn something difficult. What made it successful?"

Tips

• Be yourself! We want to meet the real you, not an AI version
• If you meet our requirements and follow instructions, a real human will review your application
• You can only apply once, so make it count
• Watch for a confirmation email—check your spam folder, if needed

PS: Not interested, but know someone who might be? Please pass it along! 😊🫶