Workforce Management Systems Specialist III

SHIFT:

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
Senior level position within the Financial Systems job family. Position provides operational support for the financial systems. This includes knowledge of Business Process Management, security, integrations, reporting, data quality, and overall system maintenance. Recommends, develops and implements effective and strategic business solutions through research and analysis of data and business processes. Subject Matter Expert in their domain.

What you will do

• Production Support: Provides support for various Finance systems and integrations including, but not limited to, researching and resolving problems and/ or issues with business processes plus recommendations of alternate solutions. Triage point for system issues to ensure appropriate parties are involved to resolve issue.

• Functional Support: Leads and supports Finance regarding enhancements, inquiries, errors and data issues. Assists team members and system users with issues associated with the financial systems by investigating problems and resolving or providing detailed recommendations on resolutions. Collaborates with DTS on all Finance related integrations including the management of current integrations as well as the development and implementation of future integrations.

• Process Improvement: Identifies and understands issues, problems and opportunities. Recommends process improvements and innovative or alternative solutions. Provides advice and options on the best way to automate processes in the system.

• Reporting: Creates, modifies and supports a variety of standard and advanced reports utilizingappropriate reporting tools. Prepares regularly scheduled reports and ad-hoc reporting as required. Provides teams with reporting writing guidance, instructions or documentation. Ensures accuracy of data through routine data audits and validation. Provides advanced experience with the building, maintenance and documentation of calculated fields.

• Manage System Updates: Responsible for evaluating system upgrades and modifications, including identifying requirements, configuration, testing, and deployment (including change and release management), and communication. Monitors vendor communities and communicates the information with Finance. Provides system mass update support.

​

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Accounting, Finance, Information Technology or related discipline Preferred

Experience Qualifications

• At least five (5) years functional system administration experience Required
• At least seven (7) years within a healthcare environment Preferred

Skills and Abilities

• Excellent communication and teamwork skills (Required proficiency)

• Critical thinking problem-solving skills (Required proficiency)

• Proficient in Microsoft Office products (Required proficiency)

• Documentation skills (Required proficiency)

• Demonstrated ability to build relationships and work collaboratively (Required proficiency)

• Knowledge of ERP systems and specialized systems as appropriate, and Research systems (Required proficiency)

• Experience with workforce management software (e.g., Kronos, ADP, Workforce Software) (Required proficiency)

• Familiarity with SQL or other querying tools is a plus (Preferred proficiency)

​

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

EEO / VEVRAA Federal Contractor | Tobacco Statement