Product Manager - Practice Management

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

To be successful as a CentralReach Product Manager, you must be data driven, proactive, positive and humble. In your role, you will be responsible to build relationships, understand the business problem and work to prioritize ideas to build a world class product and provide customers with great experience. You display a passion for our products, compassion for the stakeholders of our products (clients as well as support, success, sales, QA and engineering teams) and a willingness to operate within the framework, structure, and processes utilized by the company.

Key Accountabilities:

• Define vision for product and be the product evangelist with all the stakeholders
• Establish and manage priorities in high paced environment
• Manage the long-term product roadmap in collaboration with Product Leadership and short-term product backlog
• Drive independently initiatives on a tactical level, collaborating with the team on execution.
• Establish deep understanding of platform and technology to create scalable solutions
• Manage the end-to-end process of research and design of upcoming product features
• Collaborate with engineering and UI/UX team to scope the work, write user stories and produce high quality deliverables
• Ensure proper and effective communication flow among internal and external stakeholders
• Manage customer interactions
• Manage and / or mentor Product Owners and help them in their professional growth

• Manage all activities to ensure a smooth product release

Desired Skills and Experience:

• Bachelor's degree or equivalent work experience
• Ability to strategize with product leaders against competing priorities and identify the important problems to solve
• Creative problem-solving skills and a metrics-driven approach to create substantiated solutions
• 5+ years of accumulated work experience in software technology organization
• Experience with Practice Management workflows and products in the ABI / healthcare space

• Understanding Practice Workflow and Efficiency including scheduling, billing, patient management, and administrative tasks
• Developing Practice Management Features that may include electronic health record (EHR) integration, claims processing etc.
• Ensuring Regulatory Compliance
• Ensuring Usability and User Experience

• Experience leveraging qualitative and quantitative user research to evaluate and validate product decisions
• Product management and ownership experience, including working with engineering, clinical and business stakeholders in a matrixed environment
• Excellent communication (oral & written) and collaboration skills
• Strong analytical abilities
• Attention to detail
• Planning & organization skills
• Experience working in a day-to-day agile development environment

CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure.

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities.

CentralReach will not contact you or schedule interviews via Facebook. Please note social media is a current sourcing tool for talent acquisition via LinkedIn, Instagram, FB and for our recent job fair through CR company marketing, but we have a direct link to our website where all viable jobs are listed and directly tracked to our company page.