Philippines only100% Work-from-Home | Independent Contractor | Philippines-based
Schedule: Full-time, UK Business Hours (GMT)
Hourly Rate: ₱475–₱500 per hour, depending on experience
Our client is an innovative UK-based tech startup transforming global logistics through AI-powered supply chain management. Their platform helps businesses optimize costs, increase visibility, and respond to disruptions in real time.
You’ll be joining a fast-growing, high-impact environment where people wear multiple hats, collaborate across teams, and move with urgency. The Customer Onboarding team is scaling, and we're looking for a Data Analyst who can help drive customer value from day one.
The Role
As a Data Analyst on the Customer Onboarding team, you’ll ensure customer data is received, validated, transformed, and successfully ingested into the platform. Your work directly impacts onboarding timelines, customer experience, data accuracy, and the platform’s ability to deliver insights.
This role blends data analysis, ETL work, communication with customers and logistics partners, and ongoing data quality management. You will also support dispute management, simulations, proofs of concept, and customer business cases.
You'll be part of an existing PH-based Customer Success Data Analyst team.
What You’ll Do
1. Customer Onboarding
Transform raw customer data and ensure successful ingestion into the platform.
Work with the Delivery Manager to meet onboarding milestones and deliver a “right-first-time” approach.
Follow data policies, use available automation tools, and minimize manual file handling.
Run data accuracy and quality checks after ingestion.
Identify risks, inconsistencies, or platform issues early and contribute to problem-solving.
2. Customer Data Health
Ensure ongoing completeness and accuracy of customer data (invoices, rate cards, contracts, configurations, etc.).
Update configurations reflecting changes in customers’ logistics networks.
Support Customer Success & Sales with insights that feed into QBRs and upsell opportunities.
Improve automation and reduce manual data handling wherever possible.
3. Dispute Management
Liaise with customers and their LSPs to raise invoice disputes and follow them through to resolution.
Provide clear, professional communication using correct logistics & supply chain terminology.
Track dispute progress and ensure accurate visibility of customer-facing tasks.
4. Additional Responsibilities
Analyze complex data sets to support customer simulations, proofs of concept, and business cases.
Provide regular internal and customer-facing updates on assigned tasks.
Maintain accurate task statuses, logs, and trackers for project visibility.
Support pre-sales with data-driven insights to build business cases (customers avg. $200K ARR).
Drive customer ROI through data acquisition, analysis, and accurate transformations.
Become a technical expert in onboarding workflows and contribute insights to Product & Engineering.
Take on ad hoc projects as needed.
About You
Legally eligible to work in the Philippines as an Independent Contractor.
Fluent in written and verbal English (professional communication required).
Must have your own laptop/computer and secure, high-speed internet.
2+ years in a Data Analyst, Data Transformation, or similar role.
Bachelor’s degree in Mathematics, Computer Science, Statistics, or a related field.
Strong experience in advanced data manipulation, cleansing, governance, and ETL.
Strong Excel skills (SQL + Python a plus).
Comfortable using LLMs/AI to support workflows, with prompt-writing experience.
Highly organized, proactive, and able to manage multiple priorities independently.
Bonus: Experience in logistics, supply chain, or working in a tech startup.
