Multi-Line Claim Adjuster - Commercial Liability Claims

Overview

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi-line claims, including national accounts commercial auto, PIP, general liability, product liability, and construction‑related general liability claims with a heavy litigation component. The Multi-Line Claim Consultant manages complex claims with a high degree of autonomy while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.

This role plays a critical part in delivering high-quality claim outcomes as perceived by CCMSI clients and may serve as an advanced position for consideration of future growth into more senior claim roles.

This is a true liability adjuster role responsible for managing claims from start to finish (cradle to grave), not an HR or consulting position.

Responsibilities

When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person’s livelihood, approach each file with care and accountability, and take pride in delivering accurate, timely, and well documented outcomes while navigating challenges with sound judgment and integrity.

• Investigate, evaluate, and adjust assigned multi-line claims in accordance with corporate claim handling standards, client-specific instructions, and applicable state laws
• Establish reserves and provide reserve recommendations within authorized authority levels
• Review, approve, and provide oversight of medical, legal, damage estimates, and miscellaneous invoices to ensure accuracy, reasonableness, and claim-related necessity
• Negotiate disputed bills and invoices to achieve appropriate resolution
• Authorize and issue claim payments in accordance with CCMSI procedures, industry standards, and established payment authority
• Negotiate settlements in accordance with corporate claim standards, client instructions, and state regulations
• Assist in the selection, referral, and oversight of outside vendors including legal counsel, surveillance, and case management
• Assess, monitor, and pursue subrogation opportunities through resolution
• Maintain accurate and timely claim documentation, diary management, payments, and reserves within the claim system
• Prepare claim status reports, payment summaries, and reserve analyses as requested
• Compute disability rates in accordance with applicable state laws
• Coordinate effective and timely communication with clients, claimants, attorneys, and other involved parties throughout the claim lifecycle
• Provide notices of qualifying claims to excess or reinsurance carriers
• Handle complex and litigated multi-line claims with minimal supervision
• Attend and participate in hearings, mediations, and informal legal conferences as appropriate
• Conduct claim reviews or training sessions for designated clients when requested
• Ensure full compliance with corporate claim handling standards and special client handling instructions

Qualifications

Required:

• Current adjuster license in home state
• Litigation experience handling multi-line and commercial auto claims
• Minimum of 5 years of multi-line claim handling experience
• Experience managing complex claims with high exposure and legal involvement
• Strong analytical, negotiation, and decision-making skills
• Excellent verbal and written communication skills
• Ability to work independently with strong organizational and time management skills
• Proficiency with Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours

Nice to Have:

• Prior TPA experience handling commercial trucking or transportation accounts
• Employers’ Liability claim experience
• NY and/or CA adjuster licenses
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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