Salesforce Platform Owner - DSA

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Job Description:

What you'll be doing:

• Oversee the overall health and performance of the Salesforce platform, ensuring it remains stable, scalable and well-integrated with other business systems.

• Collaborate with stakeholders to translate business requirements into technical solutions, fostering a positive and solution-oriented environment.

• Manage and prioritise a backlog of enhancements, bug fixes and new features, ensuring alignment with business objectives and technical best practices.

• Work closely with developers, administrators and other technical staff to deliver platform solutions, including configurations, customisations and integrations.

• Manage the release process for new features and updates, ensuring minimal disruption and smooth transitions for users.

• Provide guidance, training and frontline support to Salesforce users, addressing questions and resolving technical issues.

• Identify and implement opportunities to improve platform performance, efficiency and user experience.

• Stay up-to-date with the latest Salesforce releases, features and best practices; proactively share relevant insights and learning with the broader team.

• Key relationships: Divisional operational leads, transformation leads, client stakeholders, operational business analysts, project and programme managers, Catalyst Lab innovation consultants, members of the engineering studio build teams.

What we're looking for:

• Salesforce expertise: In-depth knowledge of the Salesforce platform, including Sales Cloud and Service Cloud.

• Technical proficiency: Experience with Salesforce configuration, customisation, integration and declarative development (Flow, Process Builder, etc.); experience with Apex, Visualforce, and Lightning Web Components is advantageous.

• Communication skills: Excellent verbal and written communication skills, with the ability to translate complex technical concepts for non-technical audiences.

• Problem-solving: Analytical mindset and strong troubleshooting abilities to identify and resolve technical and business issues effectively.

• Project management: Demonstrated experience prioritising tasks and working effectively as part of a collaborative team.

• Stakeholder management: Proven ability to build and maintain strong relationships with stakeholders at all levels across the organisation.

Join Capita – Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com

What's in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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