United Kingdom onlyThe Health Assessment Advisory Service (HAAS) is an exciting and transformative environment. Over the next five years, this contract will encompass multiple change projects and programmes, making it a vibrant and challenging place to work.
We’re looking for an experienced continuous improvement manager who will work with Operational Teams to drive and support initiatives that enhance Processes, Systems or Customer Service.
This is a home based role.
Job title:
Continuous Improvement ManagerJob Description:
What you'll be doing:
- Identify inefficiencies in current processes
- Analyse Performance data, identify trends and pinpointing areas where strategic changes can lead to Significant Improvement
- Map current processes, identify bottlenecks and implement solutions to streamline workflows and enhance efficiency
- Scope, develop, plan and implement Pilot and improvement initiatives
- Build strong relationships with stakeholders and the Change team to become a trusted and integrated member of their teams.
- Develop robust measurement and evaluation mechanisms for comms and stakeholder engagement across the CI work to show the value of communications and the impact they have had.
- Work alongside Business Change Managers, supporting the programme Working Groups from a communication perspective, consulting with Working Groups as appropriate on plans and utilising them as a route to cascade communications to those affected by change.
What we're looking for:
Essential
- Experience in Lean Six Sigma
- Full understanding of how AI / Automation can help support Continuous Improvement
- Experienced in working across business transformation & change communications environments
Desirable
- Able to manage pilots from planning through to effective delivery
- Used to working in a busy and fast-paced organisation
- Ability to manage key stakeholders at all levels
- Excellent relationship builder with focus, energy and passion
- Excellent multi-tasking skills, able to set own priorities and work under pressure to deliver to deadlines
- Experience of working across multi-channels
About HAAS:
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC).
The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.
What’s in it for you?
A competitive salary
25 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
