Applications Developer

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

C1 is looking to add an Application Developer to our Cisco Contact Center Application Development Team. The Application Developer will analyze and define the business and technical requirements of complex Cisco Contact Center implementations. The Application Developer should have strong design and implementation experience with development for Cloud environments. This role will primarily be focused on WebEx Contact Center and WebEx Calling, but other platforms may be required. Assistance with scripting and configuration will be performed as needed for On-Prem Enterprise Contact Centers.

As an Application Developer, you will work with our customers deploying Cisco Contact Center solutions. You will be a key resource throughout the life cycle of contact center projects, acting as a design engineer working with developers, project managers and clients to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results.

Responsibilities

Essential Functions

• Gather requirements and design complete contact center solutions for various Cisco Contact Center products, including: WebEx Contact Center (WxCC), WebEx Calling (WxC), Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX)

• Contribute to a technical team to ensure consistency and interoperability between solution components

• Discuss, design, and develop contact center call flows and complex AI-integrated solutions

• Design Voice User Interface (VUI) logic for IVAs

• Provide high quality written documentation for all application requirements, designs, validation and as built

• Perform reporting assessments and conduct training and/or mentoring sessions

• Update and enhance documentation templates

• Explore new features and gain experience with latest versions of Cisco applications and provide internal feedback, documentation and training

• Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours if required

• Strong Visio, Excel and Microsoft Word experience

• Ability to deliver detailed technical design documentation

• Strong customer facing & presentation skills

• Excellent verbal & written communication skills

• Strong research and consultative skills

Qualifications

Required Qualifications

• BS in Computer Science or related field

• Background in Contact Center Application Development or applicable industry experience

• Work experience must include technical consulting, solution design, leadership, planning, design, development, deployment, and highly complex integrations

• Excellent written and verbal communication skills

• Exceptional client relationship skills

• Ability to work in a delivery environment that involves structured processes and flexible timelines

• Strong experience with a major programming language like Java or C#

• Experience with SQL query and stored procedure development

• Experience with REST API calls and Web Service development

• Experience with a disciplined development methodology and release management process

Desired/Preferred Qualifications

• Cisco Certifications are preferred (WebEx Calling CWCCE and WXCCA, UCCE Specialist, UCCX, CCNA, CCNP, etc.)

• Experience integrating digital channels (SMS, Chat, E-Mail)

• Experience performing Call Flow Design and Development

• Experience with a diagramming tool like Visio, Matlab, LabView, etc.

• Familiarity with Eclipse IDE

• Familiarity with Web Development

• Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus, etc.

• Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain VIM, Verint, Nice, Nuance, etc.)

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)* HSA with + Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance* Legal/ID Theft Plans* TeleHealth Options* Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off

* On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmNotice of E-Verify Participationhttps://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Workhttps://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf