Remote Technical Support Engineer

Do you thrive on overcoming challenges and helping others? Do you want to join a global leader in innovative technology solutions? If so, join Buhler in Plymouth, MN as a full-time Remote Technical Support Engineer!

We're hiring someone who can solve complex computer problems and walk clients through implementing the proper solutions. This is a great opportunity to sharpen your skills while earning competitive pay. We also offer these fantastic benefits:

• Career and personal development
• Cross-cultural working environment
• Healthcare program
• Employee benefits and discounts
• Profit-sharing
• Seniority bonus
• Health, dental, vision, and life insurance
• Short- and long-term disability coverage
• 401(k) with 6% company contribution
• Health Savings Account (HSA)
• 15 days vacation
• Sick time
• Maternity and paternity leave

Advance your tech support career and become an essential part of our clients' satisfaction!

WHAT TO EXPECT

As a Remote Technical Support Engineer, you log into our Customer Operations Center (COPC) and provide high-quality technical assistance. This role keeps you on your toes as you interact with clients and tackle various computer issues. With your troubleshooting expertise, you diagnose and solve problems with computer software and hardware.

You effectively use our ticketing system to manage tasks. Proactively, you observe our data analytics dashboard to identify early system warnings and promptly resolve issues. Communication and collaboration are key, and you work with our service team to repair or replace technology.

REMOTE TECHNICAL SUPPORT ENGINEER REQUIREMENTS

• Technical diploma in a mechanical, electrical, automation engineering, or related field
• 2+ years of experience with process automation or customer service
• Industrial standards experience with knowledge about PROFINET, PROFIBUS, or network topology
• Ability to read and interpret programmable logic controller (PLC) code
• Knowledge of process flows, P&ID, wiring diagrams, electrical circuits, HMI, and manuals with the ability to explain technical issues in layman's terms
• Basic knowledge of computer programs such as Windows Server, VMware, and TIA Portal
• Exceptional problem-solving and decision-making skills
• Excellent English communication skills, phone etiquette, and interpersonal skills
• Willingness to work on-call shifts, occasionally take on weeknight or weekend hours, and travel 10% - 20%

Preferred criteria

• Field service experience
• Knowledge of another language like Spanish or Portuguese

OUR MISSION

Buhler Group is a family-owned Swiss company that creates sustainable innovations for a better world. Our aim is to transform the world's most pressing food and mobility challenges into sustainable technology, process solutions, and business models. Two billion people each day enjoy foods produced on Bühler equipment, and one billion people travel in vehicles manufactured with parts produced with our machinery. Having this global relevance, we are in a unique position to turn today's global challenges into sustainable and good business.

At Buhler, our employees are empowered to show initiative and take responsibility. In our family-oriented company, personal success goes hand in hand with shared success, which is why we foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. When you join our team, you get access to personal development opportunities and exceptional benefits to encourage you to make a difference in the lives of our customers.

Exciting technology challenges await as our Remote Technical Support Engineer! Apply today!