United States onlyThis is a remote position.
Schedule:- Full-time, flexible hours
- Client Timezone: Eastern Time (Maryland, USA)
About the Role:
We are seeking a dedicated and detail-oriented Customer Service Agent to join our team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing top-notch support through our support ticket system. Your goal will be to ensure customer satisfaction and contribute to a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via our support ticket system in a timely, courteous, and professional manner
- Diagnose and troubleshoot customer issues using available resources and knowledge bases
- Escalate complex or unresolved issues to the appropriate team or department
- Follow up with customers to ensure resolution and satisfaction
- Document all interactions and maintain detailed records within the ticketing system
- Contribute to the development and improvement of internal support processes and documentation
- Meet performance targets including response time, resolution time, and customer satisfaction
Requirements
- Prior experience in customer service or a support role (experience with a ticketing system is a plus)
- Excellent written and verbal communication skills
- Strong problem-solving skills and a customer-first mindset
- Ability to manage multiple tickets and prioritize effectively
- Comfortable working independently and collaboratively in a remote or flexible environment
- Tech-savvy with the ability to quickly learn new software and tools
Benefits
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.
ZR_23083_JOB
Australia
South Africa only
United Kingdom only
