BruntWorkBR

Customer Service Agent (ZR_23083_JOB)

BruntWork is a leading remote outsourcing company that specializes in connecting companies with top-tier talent from around the world.

BruntWork
United States only

This is a remote position.

Schedule:
  • Full-time, flexible hours
  • Client Timezone: Eastern Time (Maryland, USA)

About the Role:

We are seeking a dedicated and detail-oriented Customer Service Agent to join our team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing top-notch support through our support ticket system. Your goal will be to ensure customer satisfaction and contribute to a positive customer experience.

Key Responsibilities:
  • Respond to customer inquiries via our support ticket system in a timely, courteous, and professional manner
  • Diagnose and troubleshoot customer issues using available resources and knowledge bases
  • Escalate complex or unresolved issues to the appropriate team or department
  • Follow up with customers to ensure resolution and satisfaction
  • Document all interactions and maintain detailed records within the ticketing system
  • Contribute to the development and improvement of internal support processes and documentation
  • Meet performance targets including response time, resolution time, and customer satisfaction


Requirements

  • Prior experience in customer service or a support role (experience with a ticketing system is a plus)
  • Excellent written and verbal communication skills
  • Strong problem-solving skills and a customer-first mindset
  • Ability to manage multiple tickets and prioritize effectively
  • Comfortable working independently and collaboratively in a remote or flexible environment
  • Tech-savvy with the ability to quickly learn new software and tools

Benefits


Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

​ZR_23083_JOB

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About BruntWork

Learn more about BruntWork and their company culture.

View company profile

BruntWork is a leading remote outsourcing company that specializes in connecting companies with top-tier talent from around the world. With clients spanning across Australia, the United States, Canada, New Zealand, Singapore, and Europe, BruntWork is committed to offering flexible work opportunities that cater to both organization needs and employee aspirations. Founded in 2020, the company strives to revolutionize the hiring landscape by pairing ambitious startups with skilled professionals.

The team's mission is clear: to enable businesses to thrive by providing access to a distributed workforce that can perform essential tasks remotely. Whether you are a skilled customer service representative, marketer, or IT expert, there’s a place for you at BruntWork. The company values innovation, inclusivity, and integrity, ensuring a rich culture where employees can succeed and grow professionally, without the confines of traditional office settings. This commitment to creating an enriching remote work environment is what sets BruntWork apart in the staffing and recruiting industry.

Claim this profileBruntWork logoBR

BruntWork

Founded in

2020

Chief executive officer

Winston Ong

Employees live in

View company profile

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