Customer Care Specialist (ZR_22103_JOB)

This is a remote position.

Role Name: Customer Care Specialist

Work Schedule: Monday through Thursday from 4 pm to 1 am, 1 hour unpaid break | Pennsylvania, USA (Eastern Standard Time) ;

Paid hours per week: 40 hours

​

Client Overview

Join a rapidly growing, innovative company that’s revolutionizing the way people engage with Bible studies and Christian literature. This dynamic e-commerce business creates, designs, and sells high-quality Bible study materials, combining deep spiritual insights with modern design and technology. With a passionate in-house team of writers, designers, and marketers, they’re on a mission to make Bible study accessible, engaging, and impactful for a global audience. Their product offerings extend beyond traditional print materials to include digital resources and popular podcasts, catering to the diverse needs of today’s Christian community.

Job Description

As a Customer Support Representative, you’ll be at the forefront of our client’s mission to enrich people’s spiritual lives through exceptional Bible study resources. In this pivotal role, you’ll blend your passion for Christianity with top-notch customer service skills to guide and support customers on their spiritual journey. You’ll be the voice of the company, handling a diverse range of inquiries via email and live chat, from assisting with order modifications to troubleshooting technical issues with our podcast platform. This position offers a unique opportunity to combine your faith knowledge with problem-solving skills, ensuring every customer interaction is positive and meaningful. If you’re excited about making a difference in people’s faith journeys while working in a modern, tech-savvy environment, this role is perfect for you!

Responsibilities

• Provide warm, empathetic, and knowledgeable support to customers via email and live chat, addressing inquiries about Bible studies and Christian literature
  
• Process and manage order modifications, cancellations, and shipping address changes with precision and care
  
• Guide customers through website navigation, helping them find the perfect Bible study resources for their needs
  
• Act as a liaison between customers and internal teams to swiftly resolve reported issues, including technical glitches and content queries
  
• Handle shipping concerns with patience and efficiency, ensuring customers receive their spiritual materials in perfect condition
  
• Offer expert assistance across various platforms, including e-commerce systems and podcast channels
  
• Contribute to the continuous improvement of customer service processes, sharing insights to enhance the overall customer experience
  
• Maintain detailed and accurate records of all customer interactions, ensuring seamless communication across the team

Requirements

• Deep understanding of Christianity and familiarity with Bible study materials, able to discuss spiritual topics with confidence and sensitivity
  
• Previous experience in customer service, preferably in e-commerce or religious goods sectors
  
• Excellent written communication skills in English, capable of conveying complex information clearly and concisely
  
• Strong problem-solving abilities and a proactive approach to finding solutions
  
• Proficiency in using customer service software, e-commerce platforms, and basic administrative tools
  
• Ability to work independently and manage time effectively in a remote setting
  
• Patience, empathy, and a genuine desire to help others in their spiritual journey
  
• Flexibility to adapt to changing priorities and handle multiple tasks efficiently
  
• Basic understanding of podcast platforms and willingness to learn new technologies
  
• Commitment to maintaining confidentiality and handling sensitive information with discretion
  

Benefits

Independent Contractor Perks

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job