SSDI Advocate Liaison

Make a Difference Every Day — Build a Career That Matters

SSDI Advocate Liaison | Brown & Brown Absence Services Group

Are you looking for more than just a job? Want a career where your voice, compassion, and communication skills truly make an impact? Brown & Brown Absence Services Group is looking for empathetic, driven professionals to join our team as an SSDI Advocate Liaison—a role where you help people through some of the most challenging moments of their lives.

Why This Role Matters

Every day, our Advocate Liaisons support individuals who are unable to work due to illness or injury and are navigating the complex process of applying for Social Security Disability (SSDI) benefits. These clients may feel overwhelmed, anxious, or discouraged—and you’ll be the calm, knowledgeable guide who helps them move forward with confidence.

If you’re a strong communicator who thrives on helping others, this is your chance to combine purpose with professional growth.

What You’ll Do

As an SSDI Advocate Liaison, you’ll gain hands-on experience while supporting a team of Client Advocates and building the foundation for a long-term career in disability advocacy. You will:

• Speak with clients by phone, answering questions and providing clear, compassionate guidance

• Educate individuals about the SSDI process and required documentation

• Assist with completing applications and critical claim documents accurately and thoroughly

• Build trust-based relationships with clients who may be experiencing physical, emotional, or cognitive challenges

• Manage inbound and outbound calls while working within an assigned phone queue

• Collaborate closely with Client Advocates, colleagues, and government agencies to keep claims moving forward

Career Path Opportunity: Through training and hands-on learning, you’ll gain the skills needed to eventually manage your own client caseload independently.

• Delivers excellent customer service while keeping calls efficient and informative

• Is sensitive to a wide range of physical and mental health conditions

• Understands the importance of accuracy, confidentiality, and discretion

You’re Also a Confident Problem Solver Who:

• Makes sound decisions and adapts quickly

• Successfully multitasks in a fast-paced call environment

• Works well independently and as part of a collaborative team

Qualifications & Experience

• Strong phone presence; call center or contact center experience a plus (inbound/outbound)

• Excellent typing, data entry, and attention to detail

• Bachelor’s degree in Education, Counseling, Psychology, Special Education, Vocational Rehabilitation, or related field preferred

• Paralegal experience a plus

• 1–2 years of Social Security or insurance intake experience preferred

• Salesforce experience preferred

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Compensation, Schedule & Benefits

Pay: $18/hour
Schedule: Full-time, 40 hours/week | Monday–Friday, 9:00 AM–6:00 PM EST
Start Date: Paid training begins June 23, 2026
Location: Remote or in-office options available

Our Benefits Go Beyond the Basics:

• Comprehensive medical, dental, and vision coverage

• Access to fully covered mental health resources

• Competitive 401(k) with company match

• Employee Stock Purchase Program

• Tuition reimbursement & student loan repayment assistance

• Generous paid time off

• Ongoing development through team meetings and one-on-one coaching

• A culture of caring that values diversity, inclusion, and personal growth

Join a Team That Truly Cares

At Brown & Brown Absence Services Group, you’ll find more than a role—you’ll find a mission, a career path, and a supportive community that believes in lifting people up when it matters most.

Apply today and start making a difference—one conversation at a time.