Salesforce Administrator

About the role:

As Mid-Level Salesforce Administrator, you’ll play a vital role at Broadvoice. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

The Mid-Level Salesforce Administrator will be the sole administrator and will report directly to the Business Systems Manager.

Key Responsibilities

This is a varied business facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Sandbox environment management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilized platform features.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Technical documentation
• Working with integrated applications includingForms Assembly, HubSpot and Jira

Qualifications and Background

Required:

• Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with Sales Cloud and Service Cloud
• Trailhead Badges/Super Badges
• Bachelor’s/Postgraduate degree, or professional qualification

Desirable:

• Certified Salesforce Administrator
• Additional Salesforce certifications e.g., Advanced Administrator, Platform App Builder

Knowledge, Skills, and Abilities

Required:

• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels.
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Proficient with English, writing and talking.
• Experience working with other tools like Jira and Confluence

Desirable:

• Demonstrates continued personal/professional development.
• Active in the Salesforce community

What You’ll Get

At Broadvoiceyou can expect to join a warm and welcoming team in a business that wants you to succeed. You will be part of multicultural and multilanguage team, integrated on the Business Systems Team. Employee satisfaction is of paramount importance to us and we show this through a wide range of benefits including working from home and flexible working hours. We know how important the role of Salesforce Administrator is to our business and are committed to supporting your personal and professional development.