Tier 1 Support APAC- India

Description

We are seeking a highly motivated and technically skilled Technical Support manager to join our team.

In this role, you will provide support for our complex products, ensuring a seamless experience for our customers.

While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.

Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.

Responsibilities

• Provide Bright Data's customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by different channels (talk\write\present)
• Independently understand and solve technical problems using internal documentation.
• Clarify problem solutions to customers and provide them with the best workflows.
• Interact with other departments to clarify issues and escalate them when required.

Requirements

• Past experience in a similar role.
• Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
• Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
• Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers
• Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality.
• Proficiency in Hindi & English