Technical Support Specialist – Cloud and developer Tools

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. We're looking for a Technical Support Specialist – Cloud and developer Tools to join our team as we build cutting-edge technology solutions. This role provides advanced technical support and solutions for a global community of developers and technical professionals.

Requirements

• Provide advanced technical support to a global community of technical professionals and influencers.
• Troubleshoot and resolve complex issues across Microsoft technologies, including Azure, Entra, GitHub, Visual Studio Code, and Windows server environments.
• Develop and maintain automation tools (e.g., PowerShell scripts, command-line utilities) to improve support operations.
• Analyze recurring issues, recommend solutions, and identify opportunities for automation and process improvements.
• Support the transition from ServiceNow to Dynamics 365 and help maintain/update an extensive knowledge base of technical resources.
• Assist with planning and supporting virtual and occasional in-person community events, including escalations or off-hours needs as required.
• Collaborate with teammates to ensure consistent, high-quality service delivery.
• Communicate effectively with technical professionals, developers, and stakeholders.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development