Customer Support Representative

Blue J is the leading solution in generative AI for tax experts. We're a B2B SaaS company whose customers are accountants and lawyers, and our AI-tax research software is the best in the market. We're looking for a Customer Support Representative to support our customers all across North America.

Requirements

• Triaging customer support inquiries by Service Tiers and urgency
• Optimizing support functions to improve efficiency and customer experience
• Responding in a timely manner to customer inquiries with effective language and framing
• Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio
• Organizing your work in a reportable way, so we can identify accounts with high support needs and better understand ways to implement product improvements
• Working closely with the customer success team to identify red flags and opportunities for growth within their accounts, based on your support-based interactions

Benefits

• Flexible work arrangements
• Competitive base salaries
• Stock options
• Healthy work/life balance
• Great benefits package that covers you and your family
• Start-up perks