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Blue Cross NCBN

Senior Client Service Advisor

Blue Cross NC is a not-for-profit health insurance provider that aims to make healthcare easier and more affordable for over 4.3 million members in North Carolina.

Blue Cross NC

Employee count: 5000+

Salary: 74k-118k USD

United States only

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Synthesize go-to-market strategy and apply client-specific lens, advising sales teams on relevant trends, research, and product readiness. Provides recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices.

Requirements

  • Assist with sales/renewal strategy and compiling relevant product/offer information
  • Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings
  • Perform proactive client outreach and support to identify product and offering issues/opportunities, maintain client satisfaction, and set communication channel expectations
  • Maintain strong product and offering knowledge, including product roadmap and testing timeline
  • Support tailoring of sales content (i.e. presentations) to client-specific needs
  • Deliver on Wellness offering obligations, including on-site activities
  • Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise

Benefits

  • Work-life balance, flexibility, and the autonomy to do great work
  • Medical, dental, and vision coverage along with numerous health and wellness programs
  • Parental leave and support plus adoption and surrogacy assistance
  • Career development programs and tuition reimbursement for continued education
  • 401k match including an annual company contribution

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 74k-118k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Blue Cross NC

Learn more about Blue Cross NC and their company culture.

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Blue Cross and Blue Shield of North Carolina (Blue Cross NC) has been committed to making health care easier, more affordable, and more accessible for all since its establishment in 1933. As a not-for-profit company, Blue Cross NC serves more than 4.3 million members and works diligently to meet the health insurance needs of individuals, families, and businesses throughout North Carolina. The company offers various health insurance plans, including individual and family plans, Medicare options, and coverage for employer groups.

Blue Cross NC believes in a community-first approach and has generously invested over $200 million into local initiatives focusing on improving health outcomes, fighting food insecurity, and supporting education, among other causes. With a dedicated workforce of more than 5,000 employees, Blue Cross NC prioritizes member service and satisfaction by offering tailored resources and support to navigate the complexities of health insurance. The company’s commitment to not just insuring, but truly caring for its members, reinforces its mission to improve health care for all North Carolinians.

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Blue Cross NC

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