United States onlyJob Description
The Clinical Risk Management Analyst serves in a provider facing, consultative role focused on advancing accurate, compliant risk adjustment documentation and coding performance across multiple lines of business. This role applies advanced risk adjustment analytics, clinical expertise, and regulatory knowledge to translate complex data into clear, actionable insights for providers, practices, and internal stakeholders.Working closely with Risk Analytics, Quality, Cost of Care, Coding Audit, Member Engagement, and Chart Outreach teams, the analyst supports CMS compliant HCC capture, audit readiness, and sustained provider performance improvement through targeted education, workflow optimization, and data driven engagement strategies.
What You'll Do
Provider Engagement & Education
Deliver provider‑ and practice‑level education on risk adjustment documentation and ICD‑10‑CM coding best practices using performance data, audit findings, and CMS guidance
Translate complex risk adjustment analytics into clear, actionable insights for clinical and non‑clinical audiences
Provide timely, objective feedback to providers and practice leadership, including recommended action plans when performance gaps or risks are identified
Participate in provider and cross‑functional meetings to drive documentation improvement, workflow optimization, and sustained performance gains
Risk Adjustment Analytics & Reporting
Develop and maintain benchmarking, trending, and month‑over‑month performance reporting at the provider, practice, and departmental level
Design, automate, and sustain repeatable risk adjustment reporting workflows, including gap identification, closed‑gap logic, and performance summaries
Apply clinical knowledge and analytical judgment to interpret care patterns, performance variation, and regulatory requirements
Identify high‑opportunity providers and practices through data‑driven segmentation and trend analysis across MA, ACA, and DSNP populations
Compliance, Governance & Audit Readiness
Serve as a subject matter expert in risk adjustment coding and documentation, ensuring CMS‑compliant and audit‑defensible practices
Maintain up‑to‑date knowledge of CMS rules, risk adjustment policies, and industry trends, translating regulatory requirements into operational guidance
Act as the departmental Web Content Management System (WCMS) representative, supporting development and governance of SOPs, analytic methodologies, provider‑facing guidance, and internal workflows
Partner with leadership to support audit readiness, quality improvement initiatives, and enterprise change management efforts
Cross-Functional Collaboration
Collaborate closely with internal partners including Risk Analytics, Quality, Cost of Care Consultants, Member Engagement, Coding Audit, and Chart Outreach
Coordinate provider targeting and outreach strategies, resolve documentation and coding barriers, and align improvement efforts with enterprise risk adjustment and quality goals
Provide leadership with concise summaries and recommendations on provider performance trends, engagement effectiveness, and improvement opportunities
What Success Looks Like
Improved accuracy and sustainability of HCC capture and documentation
Increased provider engagement effectiveness and adoption of best practices
Enhanced audit readiness and reduced documentation or coding risk
Strong, trusted partnerships with providers and internal stakeholders
What You'll Bring
Registered Nurse (RN) with 3+ years of clinical experience OR
Licensed Practical Nurse (LPN) with 5+ years of clinical experience
Must have previous work experience in applicable business area (i.e. risk adjustment, provider education, consultation, engagement roles)
Bachelor's degree or advanced degree preferred
Certifications:
CPC or CRC certification required, with demonstrated experience applying ICD‑10‑CM and HCC coding in a risk adjustment environment
CCS (Certified Coding Specialist – AHIMA) will be considered with applicable outpatient ICD‑10‑CM and HCC coding experience
Bonus Points
Demonstrated ability to communicate analytic findings clearly, deliver provider training, and influence clinical workflow change
Strong analytic, critical‑thinking, and stakeholder collaboration skills
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
$73,698.00 - $117,917.00Skills
Clinical Decision Support (CDS), Clinical Quality Management, Clinical Research, Health Care, Healthcare Operations, Healthcare Policies, Health Information Technology (HIT), Medical Knowledge, Patient Safety, Quality Improvement
JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.
