United States onlyThe Blue Acorn iCi team is searching for an AJO Technical Consultant. The technical consultant is responsible for designing, implementing, and optimizing customer journeys within Adobe Journey Optimizer to support personalized, data-driven marketing experiences. This role combines technical platform expertise with marketing technology strategy, enabling clients to activate real-time data, orchestrate cross-channel journeys, and leverage decisioning, segmentation, and event-based triggers.
The consultant works closely with marketing, data, and engineering teams to understand business requirements, translate them into scalable AJO configurations, and ensure proper integration with Adobe Experience Platform (AEP), data sources, identity namespaces, and downstream activation channels. The role includes solution design, technical implementation, troubleshooting, and best-practice guidance across schemas, datasets, offer decisioning, customer profiles, consent management, and message execution.
Success in this role requires strong knowledge of Adobe Experience Platform architecture, API-based integrations, customer data workflows, and modern personalization approaches. The AJO Technical Consultant acts as a trusted advisor, enabling organizations to mature their use of real-time customer orchestration and maximize value from their Adobe Experience Cloud investment.
Key Responsibilities:
Implement AJO on time and on budget using database technologies, programming languages, and web technologies. This is a hands-on development role.
Collaborate with other Adobe consultants from AJO and other Marketing Cloud solutions, both in the U.S. and off-shore, to design solutions that increase customer retention, loyalty, and acquisition
Enable customers and partners on Adobe AJO best practices through a combination of side-by-side coaching and remote enablement
Take ownership of delivering successful customers for small and medium sized projects
Create referenceable customers who are eager to share their successes with the marketing community
Requirements:
Ability to articulate and convey technical concepts to a mixed audience of senior technical and business executives
Proficiency in implementing enterprise software
Proficiency in SQL development including ETL implementations
Proficiency in scripting/programming (JavaScript preferred)
Familiarity with XML
Ability to travel to customer sites may be needed (25-50%)
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.
Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.
California applicants: Please click here for CCPA disclosures.
