Moderator - Support Agent

We are Blaze, the fastest-growing casino in LATAM.

Blaze.com was born in 2019 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but also an affinity for the iGaming industry. They teamed up and built a new product, setting the bar to an all-new high. Now in just two years, we have created a new category in iGaming by combining social and real-money gaming! We currently have 2,000+ games and 2,000,000+ registered players. Naturally, we can't do all of this as well as all the exciting things we have lined up for the years to follow without the living legends that make our business the success it is today.

A great opportunity for an Moderator - Support Agent to join an exciting, growing group of passionate Internet professionals based all around the world.

Job Description

• Welcome and engage customers in conversation
• Respond to requests and/or concerns via chat or email.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately
• Maintain and keep platforms free from any inappropriate or illegal content.
• Ensure that the customer adheres to the game rules and regulations.
• Knowing our products inside and out to be able to provide accurate information

Requirements

• A native Portuguese speaker
• Fluent English speaker
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule, weekends and holidays.

Work Schedule

• Schedule coverage is 40 hours and can go up to 44 hours per week.

Benefits

• 100% Remote work
• Paid time off