United States onlyBlackCloak is currently looking for a Cybersecurity & Identity Protection Engineer to provide a comprehensive "digital bodyguard" service for our clients. This unique hybrid role requires a technical expert who can secure an endpoint and network infrastructure just as effectively as they can protect a personal credit profile. This individual will have a strong familiarity in EDR solutions, including but not limited to CrowdStrike Falcon, SentinelOne, Microsoft Defender for Endpoint, Carbon Black, and Sophos Intercept X. The CyberSecurity & Identity Protection Engineer position is vital to our team as they will provide analysis to solve problems for our clients. If you have a genuine interest in cybersecurity and privacy, along with a strong drive to enhance your knowledge in these domains, this position presents an outstanding opportunity for advancing your cybersecurity career.
This role primarily involves technical and incident response duties while providing subject matter expertise as needed. You will be responsible for the full spectrum of client safety: managing EDR solutions and conducting vulnerability assessments to harden assets, while simultaneously overseeing identity monitoring platforms to detect credit, SSN, and PII anomalies. You will act as the first line of defense in detecting fraud and the primary advocate in restoring a client’s identity should a breach occur. You will also help to manage security incidents, collaborating with other teams to conduct post-incident remediation activities. Lastly, you will also be the architect of our efficiency—leveraging Automation, SOAR, and AI to streamline our workflows, reduce reaction times, and ensure our services can scale without compromising quality. If you possess exceptional client engagement skills, a deep understanding of security threats and attacks, and extensive experience in technical security roles, we strongly encourage you to submit your application.
What You Will Do
Deploy and configure Endpoint Detection and Response (EDR) agents across client environments. Customize detection policies to minimize false positives and ensure seamless client business operations.
Analyze EDR telemetry to detect "living off the land" attacks and anomalies that traditional antivirus would miss.
Actively monitor client endpoints for malicious indicators. When threats are detected, immediately isolate compromised devices and communicate the scope of the incident to the customer and cross-functional teams supporting the customer.
Generate monthly executive summaries for clients detailing blocked attacks, health status, and ROI on their security investment.
Schedule and run next-gen vulnerability scans on client networks and execute penetration tests as applicable against client assets.. Review the results with the client's (or their IT point-of-contact), prioritize critical patches, and verify their remediation.
Monitor for threats and vulnerabilities specific to “Smart Home” and Internet of Things (IoT), alert impacted clients, and assist clients in the hardening of their home networks and IoT devices.
Proactively monitor the Dark Web and criminal forums for our clients' compromised credentials, leaked intellectual property, or domain spoofing.
Work with cross-functional teams to alert clients immediately upon discovery of leaked data and provide specific instructions on changing passwords or locking down accounts.
Manage the credit monitoring platform, and alert clients to changes in credit scores, new credit inquiries/accounts and other identity alerts that could indicate fraudulent activity.
In conjunction with Client Success Managers, serve as the dedicated case manager for confirmed identity theft incidents. Handle the end-to-end resolution process so the client does not have to navigate the bureaucracy alone.
Assist in the restoration of compromised accounts, including synthetic identity fraud, medical identity theft, and tax refund fraud.
Actively hunt for client PII on people-search sites and data broker databases. Manage the "opt-out" and removal process to minimize their public attack surface.
Identify repetitive manual tasks (e.g., alert triage, monthly reporting, initial containment) and build SOAR playbooks or scripts (Python/PowerShell) to automate them.
Evaluate and implement AI-driven tools to enhance threat detection accuracy. Utilize Machine Learning features within our stack to reduce "alert fatigue" and false positives.
Continuously assess our toolset's architecture. optimize API integrations between our Identity platforms, EDR, and ticketing systems to ensure we can handle increased client volume without linear headcount growth.
Conduct "Post-Mortem" reviews after incidents or complex identity cases to identify process gaps, updating standard operating procedures (SOPs) to be faster and smarter next time.
Recognize and codify attacker tools, tactics, and procedures in indicators of compromise (IOCs) that can be applied to current and future investigations
Develop custom scripts, tools, or methodologies to enhance our Incident Response processes
Develop comprehensive and accurate reports of forensic findings and Incident Response activities for both technical and executive audiences
Be part of an on-call rotation and escalation team
Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
Maintain working knowledge of BlackCloak’s solutions, platform features and best practices
Mentor and support Client Success and Security Team Members
Work closely with the engineering and product teams to continuously improve BlackCloak products
Perform research and development on the latest cyber security attack and defense trends
Work with the sales team to do technical demonstrations and provide subject matter expertise
This position will require occasional time on nights and weekends to address client incidents, emergency onboardings and issues. There is a potential for limited travel
What You Need to be Successful
3-5+ years of experience in Cybersecurity, Fraud Analysis, or Security Engineering
A college degree in an Information Technology (IT/CS/CE) related discipline is a plus, with equivalent experience also considered
Industry recognized information security certifications a plus:
CISSP
CCSP
CFCE
GIAC
OSCP
OSCE
Security+
CEH
Privacy and identity theft risk management certifications a plus:
CIPP
CIPA
Penetration and vulnerability testing experience
Windows and macOS forensic investigation and vulnerability management experience
Experience in deploying, managing, and optimizing EDR tools to effectively detect, respond to, and mitigate threats
Being able to correlate assets across multiple systems to ensure operational clarity and coverage is a must.
Experience developing detection alerting using automation, orchestrating detection logic to trigger responses, and developing efficient security workflows.
Experience with client service, communicating complex technical concepts, and a strong analytical mind required.
Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux
Solid understanding of the US Credit System (Bureaus, FICO, FCRA rights).
Experience managing identity monitoring platforms (alerts on Credit, SSN, PII)
Operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully
High degree of interpersonal communication skills and discretion for client privacy
