Help Desk - 2° Livello

Help Desk - Level 2

We’re looking for a passionate Level 2 Help Desk Specialist to join our team remotely, supporting our client in Milan.

Required Skills:

• Experience: At least 3 years in a similar role.
• Incident Management: Ability to handle incidents not resolved at Level 1, ensuring the correct functionality of applications and restoring systems to their pre-failure state.
• Problem-Solving: Experience in analyzing, diagnosing, and fixing software issues, including bug fixing and providing workarounds for business continuity.
• Technical Expertise: Strong knowledge of Microsoft Visual Studio and .Net development environments.
• Database Knowledge: Experience with SQL Server 2017+ and Oracle 12c.
• Analytical Skills: Ability to support Level 1 teams, investigate root causes, and suggest technical improvements.
• Communication Skills: Ability to interact with various stakeholders and ensure smooth communication between technical and business teams.
• English Proficiency: Ability to read and write proficiently, with conversational skills.

Required Technical Skills:

• Development experience with ASP.NET MVC
• Strong understanding of WCF and WPF
• Proficiency in .NET Core
• Experience with SQL Server 2017+ and Oracle 12c
• Familiarity with Reporting Services 2012+
• Knowledge of Angular and Blazor
• Understanding of VB6

Nice to Have Skills:

• Additional experience in troubleshooting and debugging enterprise-level applications.
• Familiarity with ITIL practices for incident and service management.
• Exposure to cloud-based solutions and virtualization.

What You Will Do:

• Handle Level 2 incidents, including root cause analysis, bug fixing, and restoration of services.
• Collaborate with Level 1 support teams to provide guidance and knowledge transfer.
• Work closely with business users to identify and implement workarounds when needed.
• Ensure proper documentation of incidents, resolutions, and improvement strategies.
• Be part of a dynamic team supporting a key client in Milan, with an initial 6-day on-site presence during the onboarding month.

Work Conditions:

• Location: Fully remote, except for an initial 6-day on-site onboarding in Milan

About us

Would you like to be part of an innovative and rapidly growing company?

Vidiemme is an Italian company composed of a team of over 90 professionals and has been active since 2004. In 2015, thanks to the subsidiary Vdm Labs, we began our presence in San Francisco, where the air of innovation is palpable. Since February 2020, we have also become part of the Bip Group, an important consulting company with over 2,600 employees worldwide, with the aim of enriching our technological and innovative offerings.

What is the key to our success?

Vidiemme has a strong technological focus and develops some of the most innovative digital solutions in terms of technology, ranging from websites and mobile apps to Artificial Intelligence and IoT projects. The extensive technological expertise we have acquired over the years has led us to evolve from being a System Integrator to a Technology Advisor, providing a more comprehensive range of technology consulting services.

What do we offer you?

The opportunity to be part of a dynamic environment that values initiative, autonomy, responsibility, problem-solving skills, and results-oriented mindset.

What sets us apart?

What distinguishes us is our passion and eagerness to face new challenges with courage and professionalism, constantly surprising ourselves with different stimuli.

We believe in trust and collaboration among colleagues; teamwork is the foundation from which we start every day because we believe that working together, united, and supportive of each other, is the true key to success.

We promote uniqueness, equality, and diversity as core values to implement actions, words, and attitudes that aim for the growth and personal fulfillment of each and every one of us, both professionally and individually.

It is through the intrinsic diversity within each professional that values such as inclusivity of thought, expression, gender, education, and age find their basis. We embrace diversity and inclusion as a continuous dialogue and a precious opportunity for growth.

The search is open to candidates of both genders. Applications from individuals belonging to protected categories, as per the provisions of law 68/99, will be taken into consideration. Data will be processed and stored solely for the purposes of the current or future selection processes, ensuring the rights outlined in Article 13 of Legislative Decree 196/03 and the GDPR (EU Regulation 2016/679).