Senior Technical Project Manager - Remote

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce, a “2024 Best Place to Work” is seeking a Senior Technical Project Manager to join our exciting Business Applications team.

Do you thrive at leading multi-functional teams? Have you mastered continuously improving and leading Agile software development teams and enjoy the challenge of working in a fast-paced space like e-commerce? Are you a go-getter who loves to get stuff done and passionate about delivering value to end-users? If so, BigCommerce has an invigorating full-time opportunity for someone like you!

Our BizApp Team leads projects/programs across the company. You’ll be collaborating with both internal customers to help define and execute our global business roadmap.

**To be considered an applicant you must reside in Mexico**

What You’ll Do

• Flex your project management skills in scope definition and management, proactive risks, and issues management
• Lead the scrum team using Agile methodology and scrum practices
• Lead the scrum and development teams in self-organization
• Own reporting and communication strategy with the delivery team, multi-functional and executive leadership
• Coaching the scrum team, removing impediments and creating a culture for teams to be able to deliver at their best
• Drive projects from start to finish and deliver value to our merchants on time, within budget and scope
• Provide experienced support to key partners in managing system and process changes
• Consult and liaise with partners to gather and confirm business requirements and acceptance criteria, testing user cases, and assist in the mapping of current and future business processes
• Facilitate user acceptance testing activities for Salesforce functionality roll-outs
• Prioritize business requests and negotiate with the business on contending requirements
• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
• Create and implement multi-functional accountability across all business and technical groups & levels using soft and hard levers.
• Analyze and consolidate information to develop solutions to ensure business requirements are achieved
• Facilitating the scrum process and meetings including discussion, decision making, and conflict resolution; assisting with internal and external communication
• Facilitate sprint/increment planning required to meet project or product goals
• Support the product owner and provide education where needed to achieve customer satisfaction
• Resolve conflicts and issues that occur
• Providing all support to the team using a servant leadership style whenever possible and leading by example
• Use a variety of tools like JIRA, Confluence and Google Apps

Who You Are

• Bachelor’s degree or equivalent in Business, Engineering, Information Systems, Computer Science
• 7+ years of demonstrated ability as a technical project manager project leading medium to large technical projects for Business Applications (Salesforce, Marketo, Billing, ZenDesk, CPQ etc.)
• 5+ years’ experience in serving as Scrum Master role
• Experience gathering requirements, managing prioritizations and dependencies and reviewing, assessing, and developing business processes.
• Project management, Agile development, process improvement/quality certifications are desired (e.g. PMP, Lean or Six Sigma, Scrum Master Certification)
• You have direct experience and understand the awesomeness of Agile and other philosophies & methodologies
• You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily.
• Naturally curious. You're innovative, very creative and constantly providing ideas to optimize the process
• You understand the impact of a highly-satisfied, excited crew; you are slightly obsessive-compulsive about grinding away at issues
• You know that when like-minded, passionate colleagues put their minds to achieving ambitious goals, phenomenal things happen. You bring that positivity & attitude to everything you do
• Problem Solver. You use logic, as well as creativity, to make sense of a situation and come up with a resourceful solution
• Roll Up Your Sleeves. You have a highly developed, creative, and high-reaching aim to get things done in a fast-moving environment where things can (and do!) change quickly, priorities challenge, and you may not always have all of the details up front. Nothing gets by you
• A utility player. You're willing to help out wherever needed

**Please submit your resume in English for review. **

• Fluent in English

Compensation: Gross Annual Pesos Base Salary Range: $680,000.00 - $1,000.000.00

Benefits: Health+Vision+Dental+Equity

INDSP

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.