Manager, Technical Account Management

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

We are seeking a highly motivated Manager, of the Technical Account Management department to oversee a global team of Technical Account Managers. In this role, you will collaborate closely with existing team members, recruit and train new members, and provide guidance on business processes, assist with management of escalated clients, driving streamline processes and ensuring the team provides continued value to our customers. You will be paramount in supporting your team and our customers with long-term plans for enhancement and expansion.

What You’ll Do

• Mentor, recruit, onboard, evaluate and motivate a team of technical account managers.
• Build and maintain a highly efficient technical account management team in a cross-functional environment.
• Ensure regular reporting of customer updates, including feedback, appreciation, and risk during one-on-one meetings.
• Assist with escalation management of escalated issues and accounts, providing input and driving prioritization.
• Evaluate current processes, create, adjust or build new programs to help set direction, objectives, and ensure team goals are met.
• Be a team advocate, understand current pain points of the role and responsibilities of a technical account manager and look for ways to alleviate, assist, guide the team.
• Monitor team member’s results and implement changes accordingly.
• Ensure team works actively with assigned customers, ensuring adoption and engagement of our products.

What You’ll Bring

• 5+ years’ experience in technical account management, professional services, or support engineering, and/or in similar customer facing technical roles.
• Strong management skills, ability to motivate, lead and guide the team.
• Excellent customer service skills, with strong dedication to customer care.
• Self-starter, adaptable and eager to learn new technologies
• Great time manager and proficient multi-tasker.
• Bachelor’s degree in a related technical field.
• Flexible, a team player, strong collaborator.
• Ability to understand and analyze customer technical needs.
• Excellent verbal and written communication skills.
• Confident in person and by phone with large teams and audiences.
• Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams, Administrators and C-level executives.
• Proficient knowledge of Windows based OS such as Microsoft Windows Server and Windows Desktop.
• Knowledge of the following

• • Active Directory and GPO
  • Network Topology/Layers
  • Networking Tools and Utilities
  • AV/Firewall Rules and Policies
  • Secure “machine to machine” communications
  • Virtualization
  • Windows Account Administration
  • Security software

Nice To Have

• Previous experience as a Manager, Technical Account Management

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com.