At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.
While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About the Role
The Negotiations Analyst is responsible for a variety of quality assurance functions striving to optimize business stakeholder experience and ensuring that business objectives are being met. This role will also monitor and analyze operational performance against established goals and objectives to provide better visibility to management. This will entail a combination report building, maintenance, and functional QC checks. The successful candidate will be a well-organized, analytical, results-driven individual with a business-centric approach when applying specific problem-solving methodologies, analyzing information, developing investigative strategies, and communicating results across business units.
Objectives:
- Obtain understanding of quality standards and metrics within each Negotiations vertical.
- Implement quality control and assurance processes. This will entail monitoring and evaluate functional area performance against quality standards and metrics
- Report findings from quality control reviews to appropriate stakeholders.
- Continuous refinement: Candidates within this role will review and improve quality reporting regularly by measuring and analyzing their quality results, identifying corrective/preventive actions, and evaluating/updating their quality standards and metrics.
What You’ll Do
- Refine/build dashboards and/or reporting detailing Negotiations KPI metrics.
- Extract information from company systems, activities, and customer inquiries to accurately track, analyze, and communicate outcomes.
- QC of internal processes to ensure KPIs are met.
- Audit vendor invoicing for accuracy.
- Investigates and logs escalated matters sent by our internal stakeholders and/or Client’s.
- Report defects and track resolutions.
- Establish procedures and scenarios for quality control
What We Look For
- Proficiency in building reporting within Salesforce and Looker Studio.
- Excellent analytical and problem-solving skills.
- Interpersonal skills to collaborate with various process stakeholders
- Outstanding project management; ability to set and adhere to strict deadlines.
- Exceptional ability to manage individual time and tasks in order to meet or exceed productivity goals.
- A candidate with a minimum of 1-2 years of financial services and communications experience.
- Demonstrated ability to communicate effectively and confidently on all levels.
- Ability to work as part of a team in a dynamic and fast-paced environment.
Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
