Member Care Agent, Spanish Bilingual

Member Care Advisor (Remote) - Spanish Speaking

Better Health is creating a new medical provider type, disrupting the $80B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution. We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions.

It is time for us to continue our growth by hiring more Member Care Advisors!

Let's talk if you:

• Are excited about making a positive, lasting impact on patient's lives

• Want to take an active part in bringing about the consumer healthcare revolution

• Love shaping a company's success in the early days

• Can speak Spanish fluently

So, what will you do as our Member Care Advisor?

• Develop a deep knowledge of our products and our customers, including types of medical conditions, the insurance market, and billing.

• Be the first line of contact for customer questions and issues

• Work with the appropriate internal members (e.g. product, billing, operations), to solve problems

• Full customer relationship management

• Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and others

• Be the voice of the customer internally, advocating for their needs

Sounds exciting? We're looking for YOU, if you:

• Have proven experience in customer support roles for a healthcare company

• Have a passion for consumer healthcare and helping people live their best lives

• Are dedicated to exceeding expectations of all patients

• Are a self-starter, able to think creatively, problem-solve, and prioritize tasks in a fast-moving environment

• Are excited to work in a fast-paced environment and create impact from day one

Why choose Better Health?

For starters, our benefits include:

• Fully remote work

• Joining a team driven to improving the lives of those living with chronic conditions

• Starting at $20-$23 per hour based on experience and qualifications, with opportunity for growth

But most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values:

• Open dialogue with radical transparency

• Creativity to run with ideas

• Collaboration across teams

So, are you in?