Technology Implementation Manager - Workfront

Discover What’s Possible at BetMGM

Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business.

As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) with company match

• Pre-tax spending accounts including health care FSA and commuter savings

• Flexible paid time off

• Professional development reimbursement and ongoing skills training opportunities

• Employee resource groups

• Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.

About the Role

The Technology Implementation Manager - Workfront supports the Senior Manager, Technology Implementation in delivering, optimizing, and governing enterprise workflow and productivity tools across the organization with a primary focus on Workfront as an enterprise-wide platform. This role blends system administration and configuration, project coordination, process improvement, training, and stakeholder support.

The ideal candidate is proactive, detail-oriented, and comfortable working across cross-functional teams to ensure successful technology adoptions, high-quality documentation, and consistent execution of BetMGM’s technology standards.

Responsibilities

• Workfront System Administration & Governance

  • Serve as a Workfront Global System Administrator, managing system configurations, maintenance, user provisioning, troubleshooting and best-practice usage.

  • Partner with and support the Workfront Governance Committee, that will be established by the Senior Manager, Technology Implementation, helping to facilitate meetings, track decisions, provide pros and cons, and execute approved governance updates.

  • Lead System Audit of users, layout teams, access levels, system settings, groups, teams, resource pools and permission settings. Provide recommendations for review and approval.

  • Lead User Acceptance Testing (UAT) for new features, enhancements, system releases, and workflow updates.

  • Scale team technical proficiency by mentoring cross-functional members on Workfront administration and architecting best-practice configuration standards.

  • Configure Workfront objects including portfolios, programs, projects, custom forms, fields, reports, resource management, job roles, access levels, layout templates, proofing, and dashboards.

• Technology Implementation & Support

  • Co-architect workflows to address process gaps and promote operational efficiencies based on business requirements.

  • Support the Senior Manager, Technology Implementation with execution of enterprise tool rollouts, enhancements, and process optimization initiatives

  • Lead and deliver Workfront training sessions for new and existing users, ensuring consistent adoption and understanding of workflows and standards.

  • Collaborate with cross-functional teams including Technology, Operations, Marketing, Compliance and other departments to ensure configuration alignment with business needs.

  • Maintain structured project documentation, timelines, requirements, and rollout plans.

  • Contribute to solution design workshops and process optimization sessions by gathering requirements and mapping user journeys.

  • Review and provide recommended edits to Workfront documentation, SOPS, process maps, and user guides in alignment with evolving governance decisions alongside the Technology Sr. Technical Writer.

  • Manage data mapping exercises to develop requirements for Fusion automation enablement.

• Documentation, Branding & Communications

  • Manage the creation of clear, high-quality visuals, reporting dashboards, and stakeholder-ready content.

  • Create and maintain training materials, guides, reference documents, and communication content to support system rollouts and change management activities alongside the Technology Sr. Technical Writer.

  • Rebrand and standardize Technology decks, process materials, and training documentation to ensure alignment with BetMGM brand and communication guidelines.

• Digital Asset Management (DAM) Support

  • Co-architect the implementation and adoption of a Digital Asset Management (DAM) system.

  • Facilitate efforts in partnership with Marketing and Technology for asset ingestion, metadata structure, tagging standards, permissions, and user onboarding.

  • Collaborate with Marketing, Brand, Creative, and Technology teams to maintain governance, taxonomy, and consistent use of shared digital assets.

  • Create and maintain DAM training materials, documentation, and rollout communications alongside the Technology Sr. Technical Writer.

• Report & Continuous Improvement

  • Develop and maintain dashboards, KPI’s, and reporting to provide visibility into tool usage, project adoption, and system performance.

  • Perform post-implementation reviews and manage continuous improvement of workflows, document and governance processes.

Qualifications

• A bachelor’s or advanced degree in business and/or technology is preferred but not required.

• 6+ years of deep technical expertise in Workfront implementation and optimization for mid-to-large-scale enterprise ecosystems.

• Hands-on experience with Workfront required; Workfront certification is highly preferred.

• Consulting experience working on Workfront implementations is preferred.

• The ability to inspire via superior communication and interpersonal skills is required.

• Experience communicating and interacting with executive teams is preferred.

• Strong understanding of project implementation methodologies.

• Hands-on mindset with the ability to dive into technical details when needed.

• Demonstrated ability to deliver within provided timelines by scoping initiatives and developing and maintaining a comprehensive project schedule.

• Strong communication and presentation skills, especially in training or project rollout settings.

• Ability to work cross‑functionally and manage multiple priorities in a fast‑moving environment.

• Familiarity with digital asset management systems is a plus.

• Strong attention to detail, especially in documentation, branding, and process governance.

• Experience working with Marketing, Creative, and Project Management processes is a plus.

• Experience implementing change management best practices to ensure impacted stakeholders are made aware of technology initiatives and/or system changes.

• Experience using tools such as Smartsheet, Microsoft Project, Service Now, Trello, etc. to develop and maintain project deliverables.

• Ability to successfully work across cultures, time zones, and locations to drive team cohesion and effectiveness.

• Must be able to manage time and deliver work products independently and work under pressure.

• Must be comfortable identifying owners for project tasks and holding stakeholders accountable to agreed-upon deadlines, escalating promptly to management if deadlines are not met.

• Demonstrated ability to successfully partner with a wide range of stakeholders including vendors, regulators, partners, and third parties.

• Experience managing projects related to enhancing enterprise tools (ServiceNow, Workfront, etc.) that promote workflow efficiencies and/or experience on projects decommissioning tools is required.

• Experience in gaming, hospitality, retail, or similar industry is preferred.

The annual salary range for this position is $110,800.00 to $147,700.00.Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.This position is also eligible for participation in a performance-based bonus plan.

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

About BetMGM

BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.