National Account Coordinator

Overview

The National Account Coordinator will report to the Account Executive and will be actively involved at multiple levels within the organization helping to facilitate processes, discussions and decisions for existing and future business. Working with the Account Team they will be incented to drive strong revenue and EBITDA growth. This role can work remote.

Responsibilities

• Coordinating activities related to new opportunities including but not limited to:
  • Preparation and filing of quotes
  • Project/timeline management where necessary
  • Monitoring production and supply for a period after start of supply, to ensure ramp-up goes according to planManagement of mold databases/coordinating with Berry mold managers at each site.
• Implementation and support of robust commercial processes and tools (i.e. Sales Cloud, Tableau, contract management, etc.) to provide transparency and enable effective communication internally and externally.
• Collaborating and developing key internal connections (i.e. Product Management, Customer Care, Supply Chain, etc.) to achieve customer growth goals.
• Managing quality issues (along with Customer Care teams) for the customer to ensure quality process adherence to our customer’s satisfaction.
• Maintaining constant communication with Customer Care to ensure compliance with agreed upon terms and issue management.
• Working with Supply and Demand Planning and the customer to provide forecasting and demand inputs.
• Managing service level agreements and contract obligations.
• Coordinating formal quarterly meeting with customer and systematically review volume performance, service and quality (Customer Business Reviews).

Qualifications

• Requires a minimum of a Bachelor’s Degree or its equivalent with 5-10 years of experience in the packaging field or in a related area
• Self-starter that is results oriented
• Excellent communication; ability to work cross-functionally to drive business solutions
• Solid relationship building focus
• Proficient computer and organizational skills
• Ability to learn new products and technologies
• Effective analytical and problem-solving mindset
• Packaging experience is desired but not required
• Limited travel 10%-20%