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Bridgestone AmericasBA

Customer Support Representative

Bridgestone Americas is a subsidiary of the global tire and rubber company, Bridgestone Corporation, with its headquarters in Nashville, Tennessee. It is a major manufacturer and retailer of tires and other rubber products in the Americas.

Bridgestone Americas

Employee count: 5000+

United States only

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Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Job Category

Customer Support

Position Summary

Responsible for providing order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc. Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors. May also develop support delivery strategy and related processes, escalation procedures and training. Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client.

** Our preferred candidate must live within an 80 mile radius of our corporate office in Downtown Nashville, TN **


Responsibilities

  • Requires basic knowledge of job processes and tools obtained through work experience

  • Works with Manager and collaborates with other specialization teammates

  • Directly impacts success of specialization's short-term goals

  • Solves problems while able to anticipate additional needs/requests

  • Communicates information that requires some explanation or interpretation

  • Grows knowledge and skills developed through training and work experience

Minimum Qualifications

  • Typically requires a minimum of 1-2 years of related experience

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.

  • The opportunity to develop and grow, through training and regular mentorship.

  • Corporate Social Responsibility activities.

  • A truly global, dynamic and challenging work environment.

  • Agility and work/life effectiveness and your long-term well-being.

  • A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Bridgestone Americas

Learn more about Bridgestone Americas and their company culture.

View company profile

Bridgestone Americas is a U.S.-based subsidiary of Bridgestone Corporation, a global leader in the tire and rubber industry. Headquartered in Nashville, Tennessee, Bridgestone Americas has a significant presence across the continent, with operations including manufacturing, sales, and retail. The company's history is deeply intertwined with the iconic Firestone Tire & Rubber Company, which merged with Bridgestone Corporation in 1988. This strategic combination brought together two industry pioneers, creating a powerhouse with a rich heritage of innovation and a commitment to quality. In 2017, Bridgestone Americas solidified its commitment to its U.S. operations by opening the Bridgestone Tower in downtown Nashville, a 30-story skyscraper that serves as its headquarters and houses over 1,700 employees. This move consolidated several of the company's business units, fostering greater collaboration and efficiency.

The company's operations are extensive, encompassing more than 30 manufacturing facilities across the United States that produce a wide array of products, from consumer and commercial tires to polymers and building materials. Bridgestone Americas also operates the world's largest chain of automotive retail stores, with over 2,200 locations nationwide. Beyond its core tire business, the company is dedicated to shaping the future of mobility through a solutions-focused approach. This includes the development of advanced technologies like the ENLITEN technology stack, which aims to enhance tire performance while increasing the use of renewable and recycled materials. Bridgestone is also investing in digital readiness, incorporating AI control technology and tire-mounted sensors to provide data-driven insights for more efficient fleet management. Through its various business units, including Webfleet Solutions and Azuga, Bridgestone is expanding its offerings in fleet management and mobility solutions, underscoring its transformation into a sustainable solutions company.

Employee benefits

Learn about the employee benefits and perks provided at Bridgestone Americas.

View benefits

Life Insurance

Company-provided life insurance.

Paid Holidays

Offers paid holidays to employees.

Vision Insurance

Vision care benefits for employees.

Paid Vacation

Offers paid vacation time for employees.

View Bridgestone Americas's employee benefits
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Bridgestone Americas

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