United States onlyAs a pivotal member of the executive leadership team, reporting directly to the CEO, the Chief Operating Officer (COO) will be instrumental in scaling our multistate camp operations (day camps, overnight camps, and expeditions) for sustainable growth and impact. This role will drive operational excellence across finance, marketing, program operations support, customer support, and people functions, ensuring efficiency, effectiveness, and alignment with our strategic vision and financial goals. The COO will be a dynamic leader responsible for executing the business plan, achieving key performance indicators (KPIs), and fostering a culture of accountability and continuous improvement.
Core Responsibilities
Operational Oversight: Oversee the performance and integration of all operational departments, including finance, marketing, program operations support, customer support, and people.
Policy and Procedure Development: Develop and implement consistent operational policies and procedures to ensure efficiency and effectiveness.
Budget and Financial Performance: Manage the company's budget and financial performance, ensuring fiscal responsibility, sustainability, and driving growth.
Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent service and support.
Talent Management: Attract, develop, and retain top talent within operational departments.
Strategic Collaboration: Collaborate with the CEO and CPO to achieve strategic goals and ensure alignment across departments.
Issue Resolution: Resolve issues quickly and effectively, seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner.
Enterprise Contract Management: Oversee and manage all enterprise-level contracts.
Process Adherence and Improvement: Ensure adherence to established processes and operating systems, leveraging data and technology where appropriate, driving continuous improvement initiatives.
Enterprise Risk Management: Implement and oversee a comprehensive enterprise-wide risk management framework.
Operational Leadership: Own dashboards and co-own (with CPO) operational leadership team meetings, leveraging them to proactively identify issues and drive solutions.
Short and Long-Term Planning: Partner with the CEO and Chief Program Officer (CPO) on short and long-term planning.
Business Plan Execution: Execute the business plan, achieving or exceeding planned P&L objectives.
Data Analytics: Own analytics strategy and company dashboards and leverage data to proactively provide actionable insights, identify issues, and manage operations.
Systems Oversight: Establishes and maintains effective organizational systems to manage workflows and information, and demonstrates exceptional follow-through to achieve desired outcomes.
Vision Execution: Execute and help set the vision as stated on the Vision/Traction Organizer (V/TO).
Cyber Security Oversight: Ensure the implementation and maintenance of robust cyber security measures.
Communication Cascade: Confirm that all key messages are properly and consistently cascaded across the organization. Inherently ensure that everyone is in the know. Verify that a high level of effective communication exists throughout the organization.
Financial Reporting and Management: Oversee the annual budgeting process, monthly financial statements, and OLT Scorecard. Oversee quarterly reporting to the company and board.
Meeting Coordination and Leadership: Co-coordinate (with CPO) weekly, quarterly, and annual meeting/retreat pulses and lead/plan accordingly.
Process Documentation and Measurement: Assure capture and documentation of organizational processes and metrics to measure these processes.
Benchmarking and Best Practices: Annual management of external benchmarking programs to assure best practices in corporate responsibility and employee focus (currently BCorp Certification and Outside's Best Places to Work), including facilitation of employee program roles and buy-in.
Minimum Requirements
Minimum of a bachelor's degree and 5+ years of corporate managerial experience.
Strong ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly and concisely, both verbally and in writing, across various audiences (e.g., executive team, board members, employees at all levels, customers).
Leadership skills, including the ability to manage time effectively, handle both internal and external conflicts, and build high-performing teams.
Strong financial, forecasting and analytical skills, including overseeing the development, management, and accountability of multi-million dollar budgets.
Experience effectively managing individuals and teams with a wide range of professional skills, technical expertise, and operational responsibilities.
Demonstrated success developing and executing on strategic plans including defining and achieving measurable results..
Strong commitment to values alignment, focus, simplicity, and clarity.
Exceptional interpersonal skills, including the ability to build rapport, influence stakeholders, and foster collaborative working relationships across departments.
Strong ability to identify, develop, mentor and empower leaders, fostering their growth and ensuring alignment with strategic objectives.
Dedicated to creating a work environment that values diverse perspectives and ensures fair treatment and opportunity for all employees.
Administrative level experience in the following systems: Google Suite, CRM, payroll, HRIS, and accounting software.
Desired Qualifications
Extended professional and personal history in the outdoor/camp industry.
Extended professional experience successfully leading a remote-first team.
Demonstrated success in scaling organizations through extensive growth.
Experience leading multistate operations or organizations with geographically dispersed locations.
Knowledge of and ideally experience working with the Entrepreneurial Operating System (EOS) or similar operating system
Not sure if you meet all of the requirements above? We encourage candidates who meet most of the above qualifications to still apply! Please include in your cover letter or supplemental documents an overview of your experience and skills (related or otherwise) that you believe will enable you to succeed in this position.
Additional Role Details:
Supervision: This position reports to the CEO.
Compensation: $90,000-$120,000 based on experience.
This is a full-time, exempt position. The role is primarily remote with frequent in-person visits to our headquarters to support a variety of tasks including staff training, camp preparation, warehouse operations, and more..
Up to 10% of work time may be spent traveling. Occasional in-person attendance at meetings and collaboration sessions may be required as well as company off-sites twice a year.
Benefits package includes health/dental/vision insurance, short-term disability, long-term disability, and life insurance, plus a retirement plan with an employer match (4% after one year).
Avid4 Adventure offers flexible PTO, plus 1 mandatory day off for Mental Health 8 months of the year. Free and discounted evaluative camp sessions for kids
Permanent work authorization in the United States is required to apply for this position. Preference will be given to candidates located in Colorado.
About Avid4 Adventure
Founded in the heartland of outdoor adventure, Boulder, Colorado,Avid4 Adventure has been activating kids’ outdoor genes for over 15 years through our summer camp programs. We lead campers on adventures that include climbing, biking, paddling, hiking and more! With a mission of empowering kids to choose active outdoor lifestyles, our programs are designed to launch kids into a lifetime of outdoor adventure. We believe that our environment and our people are just as important as profit and we are proud to be aCertified B Corp.
At Avid4, we embrace inclusion, diversity, justice, and equity. We acknowledge that the outdoor/adventure education industry has been and remains a space dominated by white privilege and those from a higher socio-economic status. We are actively working to improve diversity and inclusion both within Avid4 Adventure and in the outdoor industry as a whole which includes striving for our staffing team to reflect an increasingly diverse and inclusive outdoor community. Applicants from underserved communities are highly encouraged to apply. Visit our Inclusivity page to learn more about our commitment and progress.
Avid4 Adventure is a Certified B Corporation. This certification measures a company’s entire social and environmental impact, and holds companies accountable to meet social, environmental, and governance best practices. All Avid4 HQ positions include responsibilities supporting our commitments as a Certified B Corp
