Fulfillment QA Manager

This is a remote position. We are currently unable to consider candidates located in the following states: California, Oregon, New York, Illinois, Washington, District of Columbia or Outside the United States.

FULFILLMENT QA MANAGER

ABOUT US: The Savings Group is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customers' auto loans prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available.

SUMMARY
The Fulfillment QA Manager is responsible for the day-to-day operations and production of the QA team. They will work directly with QA Loan Processors to achieve company goals and objectives. The QA Manager will assist in production as needed but their primary function will be to assist in monitoring daily production output and offer additional assistance/coaching to processors to assist them in achieving said objectives. Focused on developing employees through coaching, mentoring, and providing feedback to improve employee performance and drive results. Documents performance during review process and communicates concerns to management. The QA Manager assists in executing process improvements.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Understand and demonstrate the principles of The Savings Groups Mission, Vision, and Values.
• Supports leadership and performs Senior Management duties when Senior Management is absent or out of the office. Available to open and close Fulfillment Department.
• Under the guidance of the Manager of Fulfillment completes performance reviews of Fulfillment Specialists.
• Conducts weekly team meetings to update members on best practices and continuing expectations.
• Assist in the training, both new hire and ongoing within the department.
• Assist in implementing new procedures to facilitate efficient operations.
• Provides fulfillment team with functional guidance, reviews loan applications for completeness.
• Assists team in production of preparing appropriate documentation to obtain loans for consumers as needed.
• Participates in the interview and hiring process for Fulfillment department.
• Assists Senior Management in other areas of Fulfillment based on business needs.
• Perform other duties as assigned.

• Education: High school diploma or equivalent required.
• Experience: Minimum of two (2) years of related experience, including previous management experience in the auto finance industry preferred. Familiarity with a variety of auto finance concepts, practices, and procedures.
• Language/Communication/Interpersonal: Ability to speak read and write fluent English. Strong verbal and written communication skills, with ability to effectively communicate with all levels of the company. Ability to establish and maintain effective working relationships and objectively coach associates and management through complex issues. Must multi-task. Excellent presentation skills.
• Analytical: Detail-oriented with the ability to organize, prioritize, and work independently. Strong reasoning and critical thinking skills.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
• Technical: Comfort with Microsoft Suite, with intermediate Excel Ability.

BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Supplemental Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid Holidays

COMPENSATION: 70-75K Based on experience.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office environment. Reasonable accommodations may be made to enable individuals with
This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

MACHINES, TOOLS, AND EQUIPMENT:
A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources