AutofleetAU

Technical Support Engineer- EU

Autofleet provides an AI-powered platform for fleets and mobility operators to optimize existing operations and launch new on-demand passenger and logistics services, maximizing utilization and reducing downtime. The company aims to make new mobility services sustainable and efficient.

Autofleet

Employee count: 51-200

Poland only

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

  • Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
  • Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
  • Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
  • Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
  • Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
  • Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

  • At least 3 years in technical support engineer or similar technical role
  • Strong customer-facing skills
  • Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
  • Familiar with GCP, Jira, Intercom, and Notion- an advantage
  • Solid technical aptitude and a passion for learning new technologies, products, and methodologies
  • Experience with log analysis and error debugging.
  • Ability to multi-task and prioritize effectively while handling urgent issues.
  • Experience with web technologies and scripting languages - nice to have
  • Fantastic spoken and written English
  • Location- must be located in EU

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Poland +/- 0 hours

About Autofleet

Learn more about Autofleet and their company culture.

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Autofleet's customers, ranging from car rental and sharing companies to taxi and public transport operators, often grapple with the complexities of managing asset-heavy fleets efficiently and sustainably. They face challenges in maximizing vehicle utilization, reducing operational downtime, and transitioning to new, on-demand mobility services, including electric vehicle (EV) integration. Many struggle with siloed data from various sources like reservations, telematics, and CRM systems, hindering a unified view of their operations and making data-driven decision-making difficult. This is why Autofleet developed its AI-powered Vehicle-as-a-Service platform. Our solutions are designed to help these businesses optimize their existing operations and seamlessly launch new on-demand passenger and logistics services.

Our platform empowers fleet managers to overcome these hurdles by leveraging advanced machine-learning algorithms for demand prediction, optimized vehicle placement and matching, automated pit-stop management (including rebalancing, charging, cleaning, and servicing), and efficient in/de-fleeting processes. For instance, our Fleet Planning Simulator allows customers to plan and optimize various aspects of their fleet based on real data, such as fleet electrification planning, determining the right fleet size, optimizing drivers' shifts, and strategizing new service launches. We also offer a turnkey ride solution that optimizes ride-related services for delivery, logistics, or passenger mobility. Recognizing the challenge of data accessibility, we introduced Autofleet Nova, an industry-first fleet-specific large language model (LLM). This allows operators to use plain language queries to gain comprehensive insights across their operations, identify optimization opportunities, analyze issues, and even take action, effectively democratizing access to data for non-technical stakeholders. By providing these tools, Autofleet helps customers increase utilization and revenues, reduce downtime, enhance sustainability, and confidently launch and scale new, efficient mobility services globally.

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Autofleet

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Autofleet hiring Technical Support Engineer- EU • Remote (Work from Home) | Himalayas