Sales executive (Italian Market)

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. The Auctane's mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the team

Join our truly dynamic environment where you're challenged every day, fostering growth and adaptability. Experience a strong team environment where victories and occasional setbacks are shared, promoting camaraderie and resilience. Engage in an honest, transparent culture that cultivates high performance and mutual trust. Pursue challenging yet achievable targets, offering the opportunity to earn bonuses monthly. Be a part of a business driving transformation in the ecommerce fulfillment market, contributing to meaningful change. Benefit from real-time training, coaching, and mentoring provided by experienced leaders and supportive colleagues, empowering continuous learning and development.

What will you be doing?

You will engage with new users of Packlink PRO solution, understanding their business and their objectives and managing the on-boarding, success and satisfaction of our clients that rely on Packlink PRO to power their core business processes. Our Sales Executives are the client's first point of contact and are responsible for the successful training, on-boarding and adoption of our new users, driving best practices, product adoption and revenue for Packlink PRO. You will also be responsible for managing the sales process from proposal all the way through to onboarding. You will be hungry to develop your sales skills and technical understanding of how shipping processes work. We want you to communicate regularly and proactively with internal stakeholders and provide constructive and actionable feedback for the benefit of our users. If you are passionate about delighting, acquiring and retaining customers and want to be part of high-tech platform that is loved by its customers, we’d love to talk to you.

• Investing a lot of time (4-5h) speaking by phone with our potential customers.
• Selling Packlink PRO to the Italian ecommerce market.
• Managing a pipeline of inbound sales leads.
• Growing Packlink PRO’s client base in Italy through our partner relationships.
• Product demonstrations.
• Advocating internally for product improvements

What are we looking for?

• A minimum of 1 year of previous experience in a sales and customer facing role.
• A coachable mentality that is always striving to improve.
• Proactive, well-organised, and strong attention to detail.
• Entrepreneurial spirit and excited about being in an agile environment.
• Native Italian speaker.
• Proficient at managing frustration and staying composed in uncomfortable, challenging situations.
• Great skills for communication and phone selling process.
• Embraces change and feedback on a regular basis.
• Basic understanding of e-commerce, shipping, and/or B2B SaaS products

What will make you stand out?

• Experience in the sales SaaS company department.
• Multi-cultural communication skills.
• Experience as a Salesforce user.

What do we offer?

• 💸 Clear and transparent compensation plan. The salary range for this role is 20,000 - 21,500 + 12,000 commission. We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page.
• 📦 99% discount on your personal shipment orders via Packlink.pro
• 💙 Up to 150 USD/year to match your NGO donations! We are happy to support your initiatives by duplicating the amount donated.
• 😊 Volunteer day. You can take 1 day off per year to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 1k-3K, depending on the complexity of the role and the hiring process.
• ⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
• 💜 An inclusive and upbeat work environment Leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
• 📺 Internal and external training, free access to online training platforms such as Linkedin Learning
• 🏠 We are a remote-first company All team members at Auctane Spain are remote employees. We will cover your expenses for working from home (50€ net per month/600€ per year).
• 🌅 We have 25 days of holidays per year (23+🎂 your Birthday Take your birthday off to celebrate!+Christmas).
• 💻 Everything you need to work from home. Whether you prefer Mac, Linux, or Windows (or an additional screen or two), we set you up for success when working remotely.
• 🏥 8 hours per year for attending to medical appointments.
• 👩‍⚕️ 10 hours per year to support your family members when going to the doctor)
• 📙 Personal Training Budget. Up to 800€/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.
• 💰 Flexible Salary We work with a flexible compensation plan for transport, restaurants, and kindergarten so our employees can save on personal income tax via Cobee.
• 🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/French classes. In groups of 4-5 people, you can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.
• 🏐 Health and Wellness: The well-being of our team is super important to us.
  • Up to 42€ to cover your Gym membership or exercise classes (pilates, kick-boxing, etc.).
  • Private health insurance, we offer a great plan courtesy of our partner Alan.
• 👩‍⚕️We have psychological assistance vouchers free of charge.
• 🏢 Nice Office in the center of Madrid (free drinks, snacks…)