Australia onlyRemote within Australia / hybrid in-office in Melbourne
Atticus is seeking an experienced SaaS account manager to join our team. We’re on a mission to bring more truth to the world of business by building tools that empower people working in regulated environments. We care about having a great workplace, designing things of beauty, engineering quality, and solving actual problems for our customers. You’ll be helping our customers make the most of a product they already love using, in a supportive team culture, without unachievable targets or smile-and-dial, gong-ringing energy.
Our document review and verification software is used by the world’s largest law firms, listed entities, and funds, supporting them to seamlessly fact-check documents before public disclosure. It is a deeply consequential space—our users’ work is central to the function of global markets and the rule of law. It’s underserved in tech. People love the Atticus platform because it reduces stress in high-pressure, high-stakes work, and because it is a delight to use — powerful, intuitive, reliable, and secure.
Atticus
We want Atticus to be the best place you’ve ever worked. We do this by:
- Being selective about who we hire and making sure they share our values.
- Giving people control over how and where they work.
- Investing in our people and providing them with growth opportunities.
- Clearly articulating our company goals to everyone (the relative importance of any two tasks should be derivable from company goals).
- Generous compensation (AUD$90 - 130k ex super, dependent on experience and ability).
Here’s our situation:
- High growth: We’ve at least doubled our ARR each year, with ambitious long-term plans.
- Quality growth: Over 70% of our customers are inbound or referrals.
- Genuine scale-up: We're bootstrapped, profitable, and using our resources for growth. Our application is used by 95% of Australian corporate law firms, 30% of the UK Top 30 law firms, and over 40% of the ASX50.
- Global business: We're expanding in the UK, AU, Asia, and North America.
- Great workplace: We're remote-friendly and focus on maintaining a strong culture.
The role
As an Enterprise Account Manager, you’re instrumental in ensuring our customers get as much value as they can out of the platform. You’ll be the primary point of contact for their account, help them realise the value of the platform, and identify and realise opportunities for Atticus to add even more value within their business. We have a diverse customer base, including corporate law firms, major listed companies, REITs, and funds, so there’s plenty to learn and a lot of variety and room to grow.
You’ll be joining a small team, so nothing is really out of scope and no two days will be exactly the same. That said, here are some real things you might’ve done if you had been here this month:
- Spoken to a customer to understand their upcoming ESG reporting requirements, worked with one of our Product Consultants to determine a new way of making that as easy as possible with existing Atticus features, and recorded a Loom video to demonstrate.
- Conducted an audit of our subscription customers to identify opportunities for Atticus to provide more value, and worked with the COO to devise and execute an expansion plan for each customer.
- Reviewed our customers on non-subscription plans to identify who would benefit from moving onto a subscription, and helped devise and execute a subscription migration plan for each customer.
- Worked with the Growth and Product teams to plan a “roadshow” of our east coast clients to talk about trends and best practices in corporate verification.
- Reviewed six customers’ Atticus usage against their plan in preparation for upcoming contract renewal discussions.
- Built a sample Atticus workspace to demonstrate verifying Modern Slavery reports in Atticus to a new user group within an existing customer.
- Helped out with some order form and CRM admin on a week everyone else was busy with customer workshops.
This role reports to the COO and has no direct reports. As an early hire at a growing startup, there is opportunity and expectation for you to grow along with the company. We expect you to identify and solve problems as they arise, under close mentorship from our founders and leadership team. We operate in a high-trust, high-autonomy culture, so you’ll have plenty of scope to make the role your own.
This role is remote-friendly and open to all applicants anywhere in Australia.
Who you are
We’re looking for someone with 4+ years account management, CX, and/or sales experience in a SaaS company or consultancy. We want creative, curious, and self-driven people who are interested in building something of lasting value. So if you’ve got the following qualities then please get in touch:
- Creative and flexible. We’re a small team doing things nobody has done before, so you’ll be excited about tackling unknown problems and pitching in to help even when you don’t quite feel like you know exactly what you’re doing.
- Natural communicator. Communication is a first class skill, particularly in a remote world, so we take this seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
- Measure twice, cut once. We believe that long term, true velocity and agility comes from putting in enough planning that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
- Bias toward action. Generally, when in doubt, you give something a try and see if it works. Yes, doing the right thing is best, but doing the not-quite-right thing and learning from it is better than doing nothing at all.
- Outcome-focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.
If you’ve also done any of the following, then definitely get in touch!
- Industry knowledge in corporate law and/or corporate governance. You’ve got a law degree, worked as a lawyer, or in investor relations, company secretary, corporate affairs, finance, or governance of a listed company, fund, or regulatory body.
- High growth environment. You’ve worked in a scale-up that’s grown fast and scaled processes.
- Built a function from scratch. You’ve had experience in building systems, scaling processes, automating admin work, and asking for the resources you need to level up.
Benefits
- Flexible work hours (we care about outcomes—go for that lunchtime swim)
- New Macbook and $2,000 home office setup budget
- Five weeks leave each year (and never work on your birthday)
- Dog-friendly office in Collingwood, Melbourne
- Generous professional development program
Interested?
If this sounds to you like we’re a great match, please apply below. You can also read more about us on our careers page.
