Technical Operations Specialist

Assembly Industries is seeking a Technical Operations Specialist to join their Merchant Success team. This role focuses on providing world-class support for merchants on the platform, ensuring seamless onboarding, troubleshooting, and optimization. The specialist will manage merchant setup, feature maintenance, integrations, reports, and support. They will act as a go-to expert for integration, feature, sales, and billing tasks, with a strong focus on data analysis and client communication.

Requirements

• 4–6 years in technical account management, customer success, or related client-facing technical roles
• Hands-on experience with Shopify
• Strong technical problem-solving skills
• Proficiency with CRM tools and project management platforms
• Effective communication skills across teams
• Experience building reports and QBRs

Benefits

• Competitive salary
• Remote work opportunity
• AI-enabled talent platform