Regional Director, Managed Print Vertical

Regional Director, Managed Print Vertical – Remote – North America

We are hiring for a Regional Director, Managed Print Vertical, at MPS Monitor and Nexera to join our growing team in North America!

We are looking for a Regional Director for the Americas Region to lead our Managed Printing vertical, which will cover MPS Monitor and Nexera.

Reporting to the COO, you will be the strategic and Sales leader in the American market, defining, implementing, and executing the Go-To-Market strategy of MPS Monitor and Nexera for the America region. You will own the Sales process and lead the America-based customer-facing teams for both products, ensuring that Sales and profitability targets are met while providing stellar service levels and customer experience.

The objective of the Regional Director is to identify and pursue growth opportunities in the local market. This includes expanding the customer base, forging partnerships, and exploring new business channels. Working alongside the Product and Support teams, you will use your management and strategic skills and your knowledge of the Managed Print Services industry to drive the growth of both platforms while ensuring that our potential customers see the two products as indispensable tools within their businesses. You will also leverage the amplified and unique Value Proposition for dealers and Managed Print providers deriving from the future integration of the two platforms (MPS Monitor and Nexera) into a single, customer-focused SaaS platform, which maximizes the value of data-driven decisions through extensive adoption of BI and AI technologies.

Here is a little window into our company: MPS Monitor and Nexera were acquired by Valsoft and now operate under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

MPS Monitor is a global leader in brand-independent Managed Print Services software solutions. MPS Monitor is the most complete multi-brand SaaS platform for Managed Print Services available across the world. Monitoring networked printing devices, managing the consumables supply chain, page count reporting and full contract management are only some of the tasks that MPS Monitor performs daily on more than 1.900.000 devices located in more than 75 countries in about 320.000 customers. The platform serves more than 3.500 dealers and Managed Print providers, helping them to reach exceptional service delivery efficiency and unparalleled cost optimization.

NEXERA (formerly BEI) has a mission to provide dealers and Managed Print providers with the most accurate, results-producing comparative copier/printer device data and benchmarks available in the industry, allowing them to achieve world-class performance in service operations. We capture data from each individual device in the field and then compare them against benchmarks from our Worldstats™ database to determine if this device is a problem device and, if so, why. From there, we make recommendations to address the issues and, most importantly, provide solutions to correct the issues. Since 1993, our knowledge, experience, support, and dedication have been trusted by hundreds of dealers and manufacturers. For over 25 years, NEXERA has worked hard to continually develop new and innovative solutions for our customers to meet the needs of a changing and often challenging industry. Our solutions incorporate workflows and detailed structure and process best practices to identify and act on opportunities to increase profitability and ROI.

The successful candidate will work in a remote work model anywhere in Canada or US!

What your day will look like:

• Manage all operations and sales within the American region. This involves taking responsibility for profit, revenue, cash and quality targets
• Manage regional marketing and sales activities, as well as support and increase brand recognition.
• Collaborate with the Aspire Software senior management on strategic initiatives
• Leading a US-based team of customer-facing technical and operational resources who provide:
  • First and second-level technical support to customers and partners
  • Technical Implementation, Project, and Startup activities for new and existing customers
  • Professional Services directly related to the MPS Monitor and Nexera software platforms
• Develop, grow and maintain relationships with customers, partners, industry leaders, peer groups and media/analysts
• Review and evaluate competitors, providing input to the development team and to the central marketing team to increase the competitiveness of the platforms
• Create and implement effective business plans
• Develop opportunities for expansion of business
• Develop teams by recruiting, training, and motivating
• Ensuring that customers are at all times fully conversant with the Company’s products by engaging the relevant internal resources in the Support and Implementation team
• Understanding the customers’ needs and seamlessly mapping them to the functionality within our solutions so that the customer clearly understands how our software will benefit their business
• Being the most influent and credible advocate of MPS Monitor and Nexera solutions in the American-managed print market space
• Maintaining/updating the sales database and CRM within MPS monitor and Nexera with regard to customer and sales data as required
• Providing forecast and business performance reporting to the senior management team, using the standard tools and procedures in place for the two platforms
• Recruit and manage staff, including performance monitoring and possibly mentoring and training
• Managing the assigned teams, setting smart objectives to ensure that they are exceeding the basic requirements of their roles; following the company HR Policies and Procedures including Induction, Probation, Appraisal and Attendance
• Providing feedback to the R&D team in order to capture requirements which will evolve our products, ensuring that our products remain market-leading and exceed the expectations of our clients

About You:

• At least 7+ years of experience in a Sales Management or Business Management role in the Print industry, preferably in the Managed Print Services software space, with a proven track record of meeting and exceeding sales targets
  
• Excellent networking skills and extensive networking connections in the North American Print channel
• Ensure that you are seen as an industry leader by all customers, partners and peers; this will include keeping abreast of both practical and theoretical developments in company direction to ensure that your expertise is constantly relevant
• The role is client-facing and so daily contact with clients is a big part of the job; therefore, the ability to communicate and present effectively is essential
• Strong business and management skills, knowledge and acumen
• Ability to deliver the highest standards of customer service
  
• Ability to recruit staff and monitor performance
• Excellent people management skills
• Excellent interpersonal skills at all levels, including people management, leadership, and both written and verbal communication skills
• Excellent presentation skills with the ability to adapt their presentation style to suit the audience’s needs
• Be confident in demonstrating software solutions and able to use your commercial awareness to interpret the customer's needs seamlessly and map them to those offered within our software
• Be able to build and manage a high-performing local team. This involves recruitment, training, and performance evaluation
• The objective is to create a cohesive and motivated workforce that can drive business success. Measuring team management can include tracking employee satisfaction, retention rates, or team productivity
• Be willing to travel on business and stay away from home as required
• Fluent in English, both written and verbal, is essential
• Legally authorized to work in Canada or the US

For information about MPS Monitor and NEXERA, please visit our website at www.mpsmonitor.com and www.nexera.net

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.