Chief Operating Officer position providing critical operational and commercial leadership to a software business unit. Develops and implements strategic plans for sales & marketing, customer support, and professional services. Brings an AI-forward mindset to executing growth plans and improving operational excellence.
Requirements
- Develop and implement AI strategy for non-R&D departments
- Own long-range, annual, and quarterly financial and non-financial goals
- Develop and communicate clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda
- Drive revenue growth, working with sales team to identify new opportunities and execute growth strategies
- Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
- Improve use of CRM and other internal tools to increase forecasting capability
- Create and implement KPIs for sales team to measure performance and productivity
- Manage key relationships with large accounts
- Execute effective long-term customer success program for clients
- Monitor and document Customer Success metrics
Benefits
- Competitive salary and bonus structure
- Health insurance
- 401(k) with company match
- Paid time off
- Opportunities for professional development and career advancement
