Executive, Client Success Operations

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world.

Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

Join us as aClient Success Operations Executive in Ascenda Australia – Work Remotely

As a Client Success Operations Executive, you will be part of the Strategic Client Team, providing operational and coordination support to your Manager in client-growth related activities, in order to drive the success of existing clients across banks and fintechs.

This includes providing support in managing and growing the client’s rewards programs and delivering their loyalty and rewards campaign activities.

We are looking for a highly motivated individual who is passionate about driving revenue growth and improving customer value for our banking and fintech clients. If you are a self-starter who thrives in a dynamic, fast-paced, team-oriented environment, this is the perfect opportunity for you.

Key Responsibilities

• Support the Strategic Client Manager in retaining and growing Ascenda’s existing global client relationships, to contribute to incremental growth in revenue and engagement
• Use SQL and internal dashboards to monitor and report on client success metrics
• Engage with clients and collaborate with cross-functional teams, including Customer Service, Finance and Partnerships, to maintain, and implement strategic account plans and campaigns
• Coordinate campaign mechanics, backend configuration, mockups and approvals of marketing assets provided by clients
• Monitor and drive the resolution of operational matters
• Assist in delivering new initiatives and technical upgrades for the clients by collaborating closely with Ascenda’s project, product and software engineering teams
• Conduct documentation updates for client information
• Perform industry research to support the Strategic Client Team in providing insights and recommendations for clients' growth
• Perform other ad hoc job-related duties as assigned

Requirements

• 1-2 years of experience in a marketing support or coordination, partnerships and / or account management
• Understanding / Interest within banking / fintech / loyalty is a big plus
• An exceptional written and oral communicator
• Strong project management and organizational skills including attention to detail and multitasking skills
• Comfortable with numbers, strong ability to monitor and analyze performance, and develop insights
• Cultural sensitivity and an ability to develop strong relationships with clients from different cultures and backgrounds around the world
• Ability to navigate and work fluidly within a fast paced and changing work environment
• Willing to take initiative and work independently
• A fast learner

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development

• Mobile & flexible work environment

• Competitive compensation

• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.