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Arrive LogisticsAL

Client Success Associate

Arrive Logistics is a leading freight brokerage recognized for its innovative logistics solutions and exceptional customer service.

Arrive Logistics

Employee count: 1001-5000

Salary: 52k-52k USD

United States only

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Who We AreArrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningfulwork experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!Who We WantThis role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Client Success. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.What You'll Do* Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution* Focus on accuracy and timeliness while building loads for our customer account(s)* Obtain pickup and delivery appointments from the shippers and consignees within your customer's network* Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates* Communicate with customer contacts proactively when a shipment will be delayedDeveloping Tasks* Understand the Customer's committed lanes and when to accept or reject loads being tendered by the customer* Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities* Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication* Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service* Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate* Prioritize exceptions by working with the Carrier team to provide timely updates to customers* Proactively work with management to determine any potential concerns for aging for your customerQualifications* Bachelor's degree in a relevant field of study preferred* Proven demonstration of commitment and work ethic in a school or work setting* Fast-paced and able to multitask in a high-pressure environment* Polished communicator with exceptional interpersonal skills, both verbal & written* Able to take verbal/written instruction and execute with confidenceThe Perks of Working With Us* Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.* Invest in your future with our matching 401(k) program.* Build relationships and take part in learning opportunities through our Employee Resource Groups.* Enjoy office wide engagement activities, team events, happy hours and more!* Leave the suit and tie at home; our dress code is casual.* Work in the heart of downtown Chicago, IL!* Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.* Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.* Maximize your wellness with free counseling sessions through our Employee Assistance Program* Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.* Receive 100% paid parental leave when you become a new parent.* Get paid to work with your friends through our Referral Program!* Get relocation assistance! If you are not local to the area, we offer relocation packages.$25 - $25 an hourThe hourly rate for this position is $25.00/hour, plus eligibility for bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training.Your Arrive ExperienceWhen we say "award-winning culture," we mean it. We've been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we're not in it for the trophies. We're committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive's walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.Notice:To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact ...@arrivelogistics.com for verification.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 52k-52k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Client Success AssociateCustomer Success AssociateClient Success SpecialistClient Services AssociateCustomer Success Specialist

Skills

Data EntrySchedulingShipment TrackingProfessional AppointmentsCustomer CommunicationsCustomer ServiceRelationship ManagementVerbal CommunicationWritten CommunicationMultitaskingProactive Customer CommunicationsBlackMakeSAFe

About Arrive Logistics

Learn more about Arrive Logistics and their company culture.

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Arrive Logistics, established in 2014, has rapidly distinguished itself in the transportation and logistics sector, emerging as one of North America's fastest-growing freight brokerages. The company prides itself on its relentless focus on delivering unparalleled service, leveraging cutting-edge technology to optimize every aspect of freight logistics. With a commitment to customer satisfaction, Arrive Logistics provides strategic solutions that cater to both shippers and carriers, ensuring seamless operations in an ever-evolving industry.

With a workforce exceeding 1,500 skilled professionals across multiple North American offices, Arrive Logistics harnesses the power of innovative technology and data-driven insights to improve efficiency and drive success for its clients. The ARRIVEnow™ platform embodies this philosophy, offering a full range of digital tools that enhance visibility, predictability, and performance across the supply chain. By integrating real-time market data with expert guidance and around-the-clock support, Arrive Logistics enables partners to navigate challenges effectively and capitalize on opportunities within the logistics landscape. As a result, the company not only powers successful freight solutions but also fosters long-term partnerships built on trust and shared success.

Claim this profileArrive Logistics logoAL

Arrive Logistics

Company size

1001-5000 employees

Founded in

2014

Chief executive officer

Matt Pyatt

Markets

TransportationLogisticsFreight BrokerageSupply Chain ManagementTechnology SolutionsData AnalyticsDigital ToolsShipping ServicesCarrier ServicesCustomer Support Services

Employees live in

United States
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Arrive Logistics hiring Client Success Associate • Remote (Work from Home) | Himalayas