The Shift Coordinator is responsible for implementing initiatives and overseeing the operational aspects of the Access Center. The role supervises Access Center Representatives and ensures calls are answered timely, clinicians are supported, and customers receive necessary care.
Requirements
- 95% calls answered for shifts supervised
- 85% on-time delivery percentage for shifts supervised
- Ability to problem solve quickly under pressure with a high level of professionalism
Benefits
- Medical, dental, and vision insurance
- Employer paid life & long-term disability insurance
- 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays
- 401k
