Senior Customer Success Leader – Remote

At Arkatechture, the core of what we do is driven by a passion for data, business, and achieving tangible results. Founded in 2012 in Portland, Maine, we began as a small, industry-agnostic data analytics company. Our journey took a pivotal turn when we collaborated with our first credit union client, St. Mary's Bank. This experience ignited a deep appreciation for the mission-driven values of credit unions – their commitment to serving members and strengthening communities resonated profoundly with our own ethos. We witnessed firsthand their dedication to volunteerism and community support, which inspired us to channel our expertise towards this sector. This newfound passion led to the creation of Arkalytics, our fully-hosted data management and analytics platform specifically designed for credit unions. Our team posed a fundamental question: 'How can we advance data maturity for a credit union in a faster, cheaper, and better way?' The answer was to develop a credit union-specific data model, complemented by over 20 dashboards and reports to address the day-to-day business challenges faced by these institutions.

Our culture is built on fostering a community where data developers, analysts, and designers can find balance and achieve their career and salary goals while maintaining a healthy lifestyle that sparks creativity and problem-solving. We believe in empowering organizations with a better understanding of their business through data. This commitment extends to our team, encouraging them to continually challenge the status quo and make a positive impact, both professionally and personally. We pride ourselves on being a trusted data analytics partner and data warehouse company. Named one of the Best Places to Work in Maine, Arkatechture is dedicated to growing our clients' businesses through data. We strive to provide the expertise, tools, and training necessary for true business intelligence, helping organizations automate reports, create strategic dashboards, democratize data for self-service access, and deploy predictive analytical models to achieve genuine ROI. Our flexible work-from-home policy underscores our commitment to work-life balance, ensuring our 'Arkabots' are supported and thriving. Today, our CUSO (Credit Union Service Organization) serves credit unions across the nation, from Maine to Hawaii, a testament to our dedication to the credit union mission.