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ArkatechtureAR

Senior Customer Success Leader – Remote

Arkatechture is a data analytics and business intelligence company specializing in providing data solutions, particularly for credit unions, to help them understand and leverage their data for growth and efficiency. They offer a platform called Arkalytics, a fully managed cloud-based data warehouse, along with consulting services.

Arkatechture

Employee count: 51-200

United States only

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Arkatechture is seeking a Head of Customer Success to lead the Customer Success team and drive customer value across the Arkalytics client base. Located remotely, you will manage a portfolio of key accounts and mentor Customer Success Managers. The ideal candidate will have over 5 years of experience in customer success, strong leadership skills, and a focus on building effective customer relationships. Enjoy flexible work arrangements and comprehensive benefits at Arkatechture, a recognized data and technology company.
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Job type

Full Time

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United States +/- 0 hours

About Arkatechture

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At Arkatechture, the core of what we do is driven by a passion for data, business, and achieving tangible results. Founded in 2012 in Portland, Maine, we began as a small, industry-agnostic data analytics company. Our journey took a pivotal turn when we collaborated with our first credit union client, St. Mary's Bank. This experience ignited a deep appreciation for the mission-driven values of credit unions – their commitment to serving members and strengthening communities resonated profoundly with our own ethos. We witnessed firsthand their dedication to volunteerism and community support, which inspired us to channel our expertise towards this sector. This newfound passion led to the creation of Arkalytics, our fully-hosted data management and analytics platform specifically designed for credit unions. Our team posed a fundamental question: 'How can we advance data maturity for a credit union in a faster, cheaper, and better way?' The answer was to develop a credit union-specific data model, complemented by over 20 dashboards and reports to address the day-to-day business challenges faced by these institutions.

Our culture is built on fostering a community where data developers, analysts, and designers can find balance and achieve their career and salary goals while maintaining a healthy lifestyle that sparks creativity and problem-solving. We believe in empowering organizations with a better understanding of their business through data. This commitment extends to our team, encouraging them to continually challenge the status quo and make a positive impact, both professionally and personally. We pride ourselves on being a trusted data analytics partner and data warehouse company. Named one of the Best Places to Work in Maine, Arkatechture is dedicated to growing our clients' businesses through data. We strive to provide the expertise, tools, and training necessary for true business intelligence, helping organizations automate reports, create strategic dashboards, democratize data for self-service access, and deploy predictive analytical models to achieve genuine ROI. Our flexible work-from-home policy underscores our commitment to work-life balance, ensuring our 'Arkabots' are supported and thriving. Today, our CUSO (Credit Union Service Organization) serves credit unions across the nation, from Maine to Hawaii, a testament to our dedication to the credit union mission.

Employee benefits

Learn about the employee benefits and perks provided at Arkatechture.

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Dental

Comprehensive dental benefits.

Generous 401k match

A generous 401k matching program.

Healthcare

Comprehensive healthcare benefits.

Flexible work-from-home policy

Featuring a flexible work-from-home policy, Arkatechture encourages our data developers, analysts, and designers to find balance.

View Arkatechture's employee benefits
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Arkatechture

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