Director Patient Support Programs (PSPs) Excellence

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.

Join argenx

At argenx, we build our culture from the collective power of the team and the knowledge that together, we are better. If you are entrepreneurial, curious and committed to making a difference for patients and thrive on creating solutions for rare autoimmune diseases, then argenx is for you.

In addition to a competitive salary with extensive benefits, we offer you the chance to grow and be a part of a team driven by purpose, creativity, innovation and science.

argenx

argenx is a fast-growing global immunology company committed to improving the lives of people suffering from severe autoimmune diseases. Thanks to colleagues based in Europe, the United States and Japan, we translate immunology breakthroughs into a world-class portfolio of novel antibody-based medicines.

For the expansion of our Developed Market (DM) team, argenx is looking for a Director Patient Support Programs (PSPs) Excellence.

1. Purpose of the function

The Sr. / Director, PSPs excellence will partner closely with Patient Experience leadership and the Developed Market (DM) countries leadership, to define and support the implementation of patient service programs to ensure consistent, patient-centric, and seamless patient experiences aligned with company strategies. This role will be responsible for supporting the implementation and execution of patient support programs in the Developed Market region in close collaboration with different internal and external cross-functional stakeholders.

2. Roles and Responsibilities

• Partner with DM countries to ensure roll-out of industry-leading PSPs enabling seamless & differentiating care pathways & patient experiences across the region

• Maintains an expert understanding of competitive healthcare landscape and emerging market trends to best position the organization for success in the region

• Leads operational excellence across Patient Support Program (PSP) vendors and ensures business success in close collaboration with the countries

• Designs and leads continual improvement and qualitative initiatives to improve patient outcomes in close collaboration with the countries

• Support planning and execution of strategic and operational plans, as well as KPI development

• Responsible for including benchmarking and integrating best practices from established PSP structures in key markets to maximize added value and avoid duplication

• Monitors and manages processes that ensure PSPs meet key regulatory and legal compliance requirements, in close collaboration with the countries

• Develops and implements performance management processes to ensure comprehensive inspection and continual improvement activities

• Utilizes project management skills, methodologies, and tools to align on requirements, timelines, deliverables, and success measures

• Works with Patient Experience leadership and country leadership teams to define, prioritize, and resource projects

• Ensure regional consistency of PSPs where possible, while respecting local regulatory frameworks, particularly in countries with unique contexts

• Collaborate with country teams to adapt global SOPs and approaches to local needs, ensuring compliance and effective implementation

• Partner closely with Medical Affairs to ensure PSP design, content, training and monitoring are aligned with medical strategy and comply with scientific and clinical standards

• Promotes a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

• Develops materials / presentations/reports to support senior-level executive discussions while outlining delivery on current-state business objectives and identifying future business development opportunities in close collaboration with countries

• Coordinate and potentially oversees vendor relationships, contracts for existing vendors, and explores opportunities to partner with new vendor / strategic partners and other relevant stakeholders who will help deliver a differentiated access experience

  • Sources and assesses new, innovative vendors as needed, who could transform or streamline patient access processes and experiences

  • Works with finance, countries and legal teams to determine opportunities to negotiate contracts and optimize spend on external vendors/contractors

• Oversees the PSP budget to ensure adherence and accountability

  • Design effective budget models for Patient Support functions

  • Present annual budgets to Patient Experience leadership

  • Forecast future budget needs in close collaboration with countries and is able to provide a consolidated view

  • Identifies variances between actual and budgeted financial results at the end of each reporting period and communicates / escalates discrepancies accordingly, in collaboration with countries

3. Skills and Competencies

• Passionate about bringing a unique patient experience through Patient Support Programs

• Strategic vision for operational excellence in end-to-end solutions

• Strategic thinker with the ability to respond quickly in front of customers

• Must demonstrate desire and ability to partner with all functional areas of the organization to achieve defined goals and objectives and more specifically with the country relevant teams

• Ability to help counterparts through difficult transitions to new processes, workflows, or situations

• Proven business, financial and analytical acumen

• A quintessential self-starter with a desire for continuous learning

• Excellent communicator in person, virtually, by phone, and via email

• Ability to work collaboratively and effectively together within cross-functional teams and networks

• Demonstrated communication skills, within a multi-cultural and multi-lingual global environment

• Is agile and demonstrates adaptability, comfort with ambiguity, trustworthiness, and resilience

• Derives energy from operating in a dynamic, complex, fast-moving, and frequently changing business environment

• Demonstrable experience with project management, proactive planning, priority setting, and securing alignment

• Drives toward outcomes

• Affinity with innovation and digital solutions

• Ambitious to make a difference for patients, naturally curious, a quick study, and eager to continuously learn, self-improve, and develop. This includes being comfortable giving and receiving feedback in a diverse environment

• Passionate and prepared to lead and contribute to our culture, which is driven by our corporate values of co-creation, innovation, empowerment, excellence, and humility

4. Education, Experience

• Master's or advanced degree in business, pharmacy, or a related discipline.

• Minimum 9+ years of experience managing a patient access function, including above-country experience in the biopharmaceutical industry

• Experience working in complex disease areas and across therapeutic areas / products; prior experience in rare diseases is an advantage

• Experience in caregiving is a plus

• Experience working with and influencing European / global functions and leadership

• Prior vendor management experience and proven track record of vendor performance

• Demonstrated record of successfully leading cross-functionally and driving change in a dynamic environment

• Track record of relationship building with senior executives; ability to establish oneself as a peer and trusted partner

5. Other

• Valid driver’s license

• Ability to travel frequently as required (30%)

At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.

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